Executive Implementation and Support

Job:

EXECUTIVE APPLICATION SUPPORT

Overview:

This role involves troubleshooting, resolving issues, and ensuring that clients receive the necessary support in our software.

Responsibilities:

Provide timely and effective support to the end-users through various channels

Diagnose and resolve technical problems, system errors, and user inquiries related to the software.

Assist clients and end-users in understanding their requirement on features and functionalities in the software

Provide trainings as necessary.

Analyse recurring technical issues and work with the development and QA teams to identify root causes and implement permanent solutions.

Escalate complex issues to higher levels of support as needed

Maintain detailed records of customer interactions, issues, and solutions in a ticketing portal

Ensuring accurate and up-to-date documentation

Qualification:

0 2 years experience

Excellent Communication Skills

Possess good interpersonal skills

Confident enough to work in a Business Critical challenging environment

Solving assigned tasks based on estimated time,

Knowledge of SQL & Crystal Reports will be an added advantage

Bachelor's or Master's Degree in computer science, engineering or an equivalent combination of skills, training.