The Executive Housekeeper is responsible for maintaining the cleanliness, orderliness, and overall appearance of the hotel's guest rooms and public areas. This role involves supervising and leading the housekeeping team to ensure high standards of cleanliness and guest satisfaction. The Executive Housekeeper plays a crucial role in maintaining the hotel's reputation and providing a comfortable and pleasant environment for guests. The Executive Housekeeper plays a pivotal role in ensuring that guests have a pleasant and comfortable stay while upholding the hotel's standards of cleanliness and hygiene. This role requires strong leadership, organizational, and interpersonal skills to effectively manage the housekeeping department and ensure guest satisfaction.
Key Responsibilities
- Housekeeping Supervision:
- Supervise and coordinate the work of the housekeeping staff, including room attendants, housekeeping assistants, and laundry staff.
- Create work schedules and assign tasks to team members.
- Train and develop housekeeping staff, ensuring they follow established standards and procedures.
- Conduct regular inspections of guest rooms and public areas to ensure cleanliness and orderliness.
- Inventory Management:
- Monitor and manage housekeeping supplies and equipment, ensuring adequate stock levels.
- Maintain a record of inventory, and order supplies as needed.
- Ensure that cleaning equipment is in good working condition.
- Quality Control:
- Ensure that guest rooms and public areas meet or exceed cleanliness standards.
- Address guest complaints or concerns related to housekeeping promptly and effectively.
- Implement and enforce quality control procedures.
- Budget Management:
- Assist in preparing the housekeeping department budget.
- Monitor departmental expenses and work within budgetary constraints.
- Staff Management:
- Recruit, train, and evaluate housekeeping staff.
- Maintain a positive and productive working environment.
- Conduct performance reviews and address performance issues as needed.
- Guest Services:
- Collaborate with the front desk and other hotel departments to ensure guest requests are met promptly.
- Participate in resolving guest issues and concerns.
- Safety and Compliance:
- Ensure that housekeeping operations comply with safety and hygiene regulations.
- Implement and maintain health and safety protocols for the department.
- Train staff on safety procedures and protocols.
- Reporting:
- Prepare regular reports on departmental performance, including occupancy rates, cleanliness scores, and budget adherence.
- Provide reports and updates to hotel management.
Qualifications
- Bachelor's degree in Hotel Management or a related field is preferred.
- Proven experience in hotel housekeeping, with a track record of progressively increasing responsibility.
- Strong leadership and communication skills.
- Attention to detail and a commitment to maintaining high cleanliness standards.
- Knowledge of housekeeping equipment and cleaning techniques.
- Familiarity with hotel management software and systems.
- Ability to work under pressure and manage multiple tasks.
- Knowledge of local health and safety regulations.
