ST Courier is looking for Executive - Followup to join our dynamic team and embark on a rewarding career journey
- Follow up on customer inquiries, leads, and service requests through calls and emails.
- Maintain communication logs and update CRM systems with follow-up actions and outcomes.
- Coordinate with sales and customer service teams to prioritize follow-up activities.
- Resolve customer issues and concerns promptly to ensure customer satisfaction.
- Provide timely updates to customers on the status of their inquiries or service requests.
- Collect customer feedback and escalate issues to appropriate departments for resolution.
- Monitor and track follow-up metrics and KPIs to assess team performance.
- Collaborate with colleagues to streamline follow-up processes and improve efficiency.
- Participate in training sessions and workshops to enhance follow-up skills and techniques.
