CANARA ROBECO ASSET MANAGEMENT COMPANY LIMITED is looking for Executive Customer Serviceto join our dynamic team and embark on a rewarding career journey
- We are seeking a dedicated and customer-centric professional to join our team as an Executive in Customer Service
- The primary responsibility of this role is to ensure exceptional customer satisfaction by addressing inquiries, resolving issues, and providing support
- The ideal candidate will possess excellent communication skills, a customer-focused mindset, and the ability to thrive in a fast-paced environment
Responsibilities:
- Customer Interaction:Respond promptly and professionally to customer inquiries via various channels, including phone, email, and live chat
- Provide accurate and detailed information about products, services, and company policies
- Issue Resolution:Investigate and resolve customer concerns, complaints, or issues in a timely and effective manner
- Collaborate with other departments to ensure prompt resolution and follow-up
- Customer Support:Assist customers with product/service-related questions, technical issues, and troubleshooting
- Guide customers through the use of self-service tools and resources
- Product Knowledge:Stay informed about the features, specifications, and updates of the products or services offered
- Continuously update knowledge to provide accurate and helpful information to customers
- Documentation:Maintain detailed records of customer interactions, including issues raised, solutions provided, and follow-up actions
- Utilize CRM tools to manage and update customer profiles and case histories
- Feedback Collection:Gather feedback from customers to identify areas for improvement and enhancement
- Report recurring issues or trends to management for process improvement
- Customer Education:Educate customers on the use of products/services and provide tips for maximizing their benefits
- Create and distribute user guides or FAQs to enhance customer self-sufficiency
- Team Collaboration:Collaborate with cross-functional teams, including sales, technical support, and product development, to address customer needs
- Share customer insights and feedback to contribute to product and service improvements
