1. The role holder is responsible for managing the NSE members, which includes order processing, billing, collection, dispute resolution, and credit control processes.
2. The role holder is responsible for order processing within the agreed timeline, ensuring accuracy in commercials, GST, payment terms, and other relevant details The activity will commence with a soft migration of existing links with other telecom companies (4000 links).
3. The role holder is accountable for all customer communication related to billing and collections for the NSE Members
4.The role holder is accountable for ensuring timely delivery of bills and billing MIS (in excel) to NSE Members to initiate payment processing without delays. Additionally, they must ensure timely payment collections within 30 days. Reconciliation (if any) of members accounts and must be actively pursued. Additionally, educate members to download invoices from our portal.
5. The role holder must maintain continuous communication with NSE Members, addressing any concerns they may have regarding bill disputes, bill break-up summaries, or any other specific requirements related to payment processing.
6. Coordinate with NSE Onsite team and other cross-functional teams to comprehend the terms agreed upon with customers during acquisition and collectively resolve customer queries related to service or commitment issues.
7. The role holder must ensure timely escalation to internal teams regarding overdue accounts to prompt appropriate action.
8. The role holder is responsible for submitting monthly cash forecasts and meeting quarterly targets. Additionally, they are responsible for preparing the required MIS for review purposes.
9. The role holder is responsible for the timely accounting and application of payments and TDS
Skills
