The Executive Career Counsellor is the first point of contact for customers interested in buying a course from Skill-Lync. The role is not to sell Skill-Lync courses but instead to create a profile of each customer based on their needs, desires, and ambitions. This profile is used to create a personalized career plan based on which Skill-Lync courses will be recommended to the customer by a team of experts.
This role requires executive career counsellors to make daily outbound calls from a database provided to them, speak to potential customers, create profiles and assess the potential of making a sale, schedule personalized sessions with technical experts and follow up with customers for attendance of these sessions.
Key Responsibilities
- Strong Communication Skills: The ability to thoroughly understand the needs of the customer and clearly communicate the goals of the personalized career plan.
- Empathy: Build a personal rapport with the customer over a short telephone conversation.
- Active Listening Skills: The ability to adapt themselves to respond to the customers needs instead of reacting to them. They must be able to ask the right questions and follow up with relevant questions that engage in a coherent conversation.
- Product Knowledge: Must be able to thoroughly understand the solutions Skill-Lync offers and provide this information on time to customers.
- Time Management: Must possess the ability to effectively make calls, follow-up with customers at said times and schedule personalised sessions for customers with technical experts.
- Self-Motivated: Proactively driven to succeed and achieve set sales targets with minimal supervision.
- Analytical Thinking: Must be able to interpret data to derive solutions.
- Tech-Savvy: Must be able to use CRM systems effectively to document customer profiles.
Additional Information
- Workweek: 6 days
- Working hours: 11:00 AM - 8:00 PM
- Location: Chennai (Office-based role)
Immediate joiners or those available within 15 days are preferred
About Company: At Crio.Do, you learn technology through work-like experiences that are curated from the industry and optimized for learning. Existing ways of learning through videos, traditional universities, or bootcamps do not make the cut in aiding developers to gain real skills that translate to success at work. Crio's learning methodology is centered around building real products and learning tech hand in hand, much like learning and developing products or solving challenging problems in a real work environment.
