Company Description
About working for Accor We are much more than a leading global company. We welcome you as you are and with us you will find a job and a brand that suit your personality. We support you in growing and learning every day. We ensure that your work has meaning in your life and that you can explore the limitless possibilities of Accor on your journey with us. At Accor you can write every chapter of your story yourself, and together we can change the gastronomy and hotel industry of tomorrow. Discover the life that awaits you at Accor, visit https://careers.accor.com/. Do what you love, contribute to the world community, and dare to challenge the status quo! #BELIMITLESS
Job Description
- Maintain complete knowledge of the following (to include but not limited to):
- All hotel features / services, hours of operation
- Hotel function space, entertainment options, menus and floral decoration options
- Hotel safety guidelines and evacuation plan
- Scheduled daily group activities
- Maintain high level of knowledge of competitors product
- Answer incoming phone calls in a pleasant manner using Hotel's telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure
- Liaise with banquet team to ensure correct set-up of function to meet clients needs
- Arrange site inspections for potential clients
- Promote positive relations with guests and attend to all requests expediently and courteously
- Acknowledge and handle guests complaints and comments tactfully and efficiently. Report incidents or other irregularities to management
- Review in-house guest list and be familiar with guest names and room locations
- Follow-up with in-house guest to ensure on-going service to the guest
- Develop professional relationships with key players in the designated Market segment to build business
- Maintain good relationships with counterparts at competing hotels
- Up-sell and promote hotel's facilities and services at every available opportunity in order to maximize sales revenue
Qualifications
Degree or diploma in hotel management
Additional Information
- Minimum 2 years of relevant experience in a similar capacity
- Good reading, writing and oral proficiency in English language
