Event & Customer Coordination cum Personal Assistant

We are looking for Event & Customer Coordinator & Personal Assistant which will be handling below tasks:

• Course Coordination:

Plan and manage all aspects of educational courses, including scheduling, enrolments, marketing, and logistics.

• Collaborate with instructors and program directors to ensure courses meet standards and objectives.

Manage course materials and maintain accurate records on enrolment and student performance.

• Handle social media accounts and backend payment systems.

Plan, create, and assess marketing campaigns and assets.

• Ensure a positive delegate experience from enquiry to course completion.

Coordinate conference room setup and pack up.

• Perform any other tasks required by GEMt Malaysia.

• 2. Customer Relationship Management:

Develop and maintain relationships with students, instructors, and industry partners.

• Manage and expand customer databases and handle customer feedback.

Account manage VIP customers and manage consumable sales.

• Process delegate refunds, cancellations, transfers, and membership requests.

Communicate post-course with referrers and assist in marketing activities, such as attending conferences.

• Perform any other tasks required by GEMt Malaysia.

• 3. Personal Assistant to GEMt Malaysia Director:

Provide administrative support to the Director as needed, including managing schedules, coordinating meetings, and handling correspondence.

• Assist in organizing travel arrangements and preparing necessary documents.

Handle confidential information with discretion and professionalism.

• Perform any other tasks required by GEMt Malaysia.

• Requirements:

Excellent organizational and communication skills.

• Ability to multitask and work under pressure.

Proficiency in social media management and database handling.

• Strong customer service and relationship-building skills.

Experience in course coordination, customer relationship management, and personal assistance preferred.

• Willingness to perform tasks as required by GEMt Malaysia.

This combined role encompasses course coordination, customer relationship management, and personal assistance to the Director, with a focus on meeting the needs of GEMt Malaysia.

Job Type: Full-time

Pay: RM3,000.00 - RM4,000.00 per month

Benefits:

• Meal allowance

Professional development
Schedule:

• Fixed shift

Holidays

• Monday to Friday

* Weekend jobs

Application Question(s):

• Willing to work over weekend and sometimes over holiday.

Experience:

• relevant: 2 years (Preferred)

Language:

• English (Required)

Willingness to travel:

• 50% (Required)

Expected Start Date: 09/01/2024