EV Home Charging Manager - Automotive OEM

Profile: EV Home Charging Manager

Role Description: Deployment of Community and Private Home Chargers at Residential Societies and Corporate Offices

Identify and empanel Vendors for Installation of EV Chargers at Residential Societies and Corporate Offices

Build relationships with realtors and forge partnerships to facilitate Home Charging across locations.

Develop Community and Home Charger Installation process, Identify and Finalize deliverables and SLAs for Vendors

Designing of different Charging Station formats to cater varied sales potential and parking arrangement

Development of Policy framework for assessment of potential locations for Community Charger Deployment

Coordination with stakeholders including Dealers, Residential Societies, Realtors, Channel Partners, and Internal Team for Identification of potential locations for community charger deployment and private Home Charger Installation

Develop internal systems for payment settlement, and complaint resolution

Develop customer satisfaction mapping process to identify improvement area

Organize training programs for installation vendors and their team on SOP of Installation process

Close co-ordination with Vendors for Customer complaint resolution