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IT/Computers - Software
End-User Support: . Respond to end-user requests for technical assistance via help desk tickets or remote support on teams or call. . Resolve software and hardware issues reported by end-users, including desktop support, software installations, and system configurations. . Provide guidance on how to use hardware and software effectively. . Maintain documentation and knowledge base articles for common technical issues and solutions. Device Support: . Manage end-user devices through centralized management tools, Mobile Device Management (MDM . Prepare OS images and configure them according to organizational standards. . Monitor device inventory, software inventory, and compliance status. . Implement policies for device security, remote access, and data protection. . Install, configure, and troubleshoot operating systems (e.g., Windows, macOS) and software applications used by end-users. . Manage software licenses, including, deployment, and compliance tracking. . Ensure software updates and patches are applied regularly to maintain system security and performance. . Provide support for productivity software such as Microsoft Office Suite and other business applications. Security and Compliance: . Implement security measures to protect end-user devices and data, including antivirus software, encryption, and access controls. . Ensure compliance with organizational security policies and industry regulations related to end-user computing. . Monitor and investigate security incidents or breaches involving end-user devices and take appropriate remediation actions. |
Role:Application Tool Programmer
Industry:IT/Computers - Software
Function:IT INFRASTRUCTURE SERVICES
Job Type:Permanent Job
Date Posted: 26/11/2024
Job ID: 101546017
Tata Consultancy Services is an Indian multinational information technology services and consulting company with its headquarters in Mumbai. It is a part of the Tata Group and operates in 150 locations across 46 countries. In July 2022, it was reported that TCS had over 600,000 employees worldwide.
