Job Description
About
A division of Sai Lakshmi Industries, Essensai 067 is a groundbreaking outdoor-indoor experiential space where the realms of food, fashion, art, and music converge to create immersive and sustainable retail real estate experiences. As we prepare for our launch, we are seeking an experienced and dynamic Manager - Operations to oversee the facility and tenant management, ensuring seamless operations and exceptional customer experiences.
Role: Manager - Operations/Estate
The Manager - Operations/Estate will be responsible for managing all aspects of facility management, tenant relations, rental management, and event coordination. This role requires a strategic thinker with excellent organizational skills, a proactive approach to problem-solving, and a commitment to maintaining high standards of operational excellence. including utility space, housekeeping and security.
Location - Sai Lakshmi Industries Private Limited, Whitefield, Bangalore (Candidates from Tier 2 cities preferred)
Key Responsibilities
Facility Management:
- Oversee the maintenance and operational efficiency of the entire property, ensuring all facilities are in excellent condition.
- Coordinate with maintenance teams to address any issues promptly and effectively across utility, housekeeping, security, MEP, STP, WTP, landscaping, etc.
Tenant Management:
- Gather tenant requirements and ensure they are communicated accurately to the relevant teams.
- Resolve tenant issues related to common areas and facilities, ensuring a positive experience for all tenants.
Rental Management:
- Manage rental agreements for various facilities, including the amphitheater, pet space, and play park.
- Coordinate the use of these spaces for events such as birthdays and special occasions.
- Take ownership of play/pet park operations to achieve target revenue and high customer satisfaction scores.
Event Support:
- Fulfill design, setup, and electricity requirements for flea markets, pop-ups, and other events.
- Ensure all necessary arrangements are made for smooth and successful events.
Common Area Maintenance:
- Oversee the upkeep of common areas, addressing any issues promptly to maintain a high standard of cleanliness and functionality.
- Work closely with tenants to resolve any common area-related problems.
Financial Management:
- Manage rental collection and invoicing processes, ensuring timely and accurate billing.
- Monitor and report on financial performance related to rental and event management including opex of facility management.
Event and Pop-up Coordination:
- Fulfill the requirements for events, flea markets, pop-ups, and tenant-specific activities.
- Coordinate logistics and support to ensure the successful execution of all events.
Parking and EV Charging Stations:
- Manage the operations to ensure efficiency and optimal service for users.
Vending Machines:
- Oversee the operation and maintenance of vending machines to ensure consistent functionality and customer satisfaction.
Food Trucks and Kiosks:
- Fulfill the requirements and coordination of food trucks and kiosks to provide diverse food options and enhance the customer experience.
Qualifications:
- Engineering degree must. Bachelor's degree in Civil/Electrical Engineering, Facilities Management, Real Estate Management, or a related field. A Master's degree/MBA or relevant certifications is a plus. Army background is a plus
- Minimum of 5-7 years of experience in operations management, preferably in retail real estate or a similar industry such as Commercial Complex - either offices or malls.
- Strong understanding of facility management principles and best practices.
- Excellent organizational and project management skills.
- Effective communication and interpersonal abilities.
- Proficiency in financial management and reporting.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- Proactive and solution-oriented.
- Strong leadership and team management capabilities.
- Detail-oriented with a focus on quality and efficiency.
- Flexible and adaptable to changing circumstances.
If you are excited to embark on this career journey, please send your CV & portfolio to[Confidential Information]
Sai Lakshmi Industries Pvt Ltd., aims to be the world's most creative company that focuses on developing new and innovative concepts in the Fashion, Real Estate and Hospitality industries. Established in 1995 in Bengaluru, we are on a mission to provide lasting commercial, social and environmental benefits in the Real Estate, Fashion and Hospitality industries by building on our decades-long manufacturing experience and the expertise of our team that joins us on this passionate journey.
