Docusign has recently consolidated our finance systems to the Oracle Cloud ERP including Procurement suite, Account Payables(AP), Tax, General Ledger (GL), Subledger Accounting (SLA), Cash Management, Fixed Assets, Treasury, Projects, Accounts Receivables (AR) applications. We are in the process of scaling our Sourcing and Procurement, finance applications further and rolling out ERP globally to support DocuSign s growth. We are also expanding our global delivery capabilities in our India Development Center in Bengaluru, India. As the Application Engineer you will be responsible for working jointly with the US and Bangalore based EA Procurement, finance and operations teams, our global business users and our outsourced partners to provide and deliver scalable core finance solutions.
This position is an individual contributor role reporting to the Director or Senior Manager, Enterprise Applications.
Responsibility
- Function as an Application Engineer and partner with the US-based Procurement, Core Finance and Operations teams, multi-functional business collaborators, and our outsourced partners to design and deliver business and technology solutions that improve Docusign s Source to Pay, Record to Report processes and systems
- Lead a resource fit-gap analysis, as-is and to-be business process designs, prepare solution design, lead proof of concept (POCs), conduct conference room pilots (CRPs), testing, and end user training
- Prepare the business and system flows, functional design and technical design documentation, product demos, module configurations, development of BIP reports, and assist with any data mapping, integration approach, error handling, defining test scenarios, fix of issues and providing appropriate resolutions
- Analyze issues, perform root cause, develop permanent code and configuration fixes, tuning
- Learn and adapt to new technologies and industry trends continuously, and apply them to the platform, where feasible
- Collaborate with other IDC Enterprise Applications team members to ensure timely delivery of cross-team initiatives
- Manage the Jira backlog, ServiceNow tickets and manage the backlog
- Highlight key issues, risks, and mitigation plans on a timely basis
- Be the point of contact for critical business issues for the EMEA and APAC users during US after-hours and holidays
- Be the champion and spokesperson for the EA-Finance team in India
Job Designation
Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a positions job designation depending on business needs and as permitted by local law.
What you bring
Basic
- A bachelor s degree in computer science, information systems, or a related field with relevant IT/Oracle ERP experience
- 8+ years of progressive, hands-on, techno-functional experience in technical solution design, configurations, end-to-end implementation, and post-production support on Oracle ERP applications, including at least 5 years of recent experience with Oracle Fusion Cloud ERP, specifically in one or more of the following Oracle modules: Accounts Receivable (Billing, Cash, and Collections), Oracle Subscription Management (OSM), Oracle Bill Management (OBM), Advanced Collections, and Fusion Tax
- Experience in extending Fusion Cloud ERP using Visual Builder Cloud Service (VBCS), OIC, SOAP/REST APIs, and other PaaS tools
- Hands-on experience with Oracle Fusion customizations, managing Sandboxes, building and modifying pages, Infolets, BI Publisher, OTBI, Groovy/Java/Python scripting, ESS jobs, extensive Flex Fields (EFF) creation, and other related technologies
- Experience working in a global company with different time zones
Preferred
- Good functional knowledge of data conversion, rapid implementation spreadsheets, File-Based Data Import (FBDI), ADFDI, import management, migrations, inbound and outbound interfaces
- Thorough understanding of Oracle Cloud APIs and experience in developing prototypes using Postman, SOAPUI, or similar tools
- Experience in serving as a liaison between product managers, business transformation leaders, and IT to provide technical and business solutions that meet user needs
- Strong problem-solving and analytical/critical thinking skills
- Excellent teammate who can work with virtual and global cromulti-functionalams
- Excellent spoken and written communication skills, as well as receptive listening skills, with the ability to convey complex ideas clearly and concisely to both technical and non-technical audiences.
- Understanding and experience of Fusion Tax and third party tax application integration such as Avlara
- Experience working with payment gateway for Credit Card and ACH integrations
- Understanding or experience Oracle Cloud Infrastructure (OCI), or other iPaaS technologies
- Understanding of SOX, basic accounting, taxation and financial reporting
- Oracle Cloud certification
- Experience working in an agile environment and using data to drive product decisions
- Experience with Jira, Confluence and Project Management tools
- Must have excellent organizational and multitasking skills
