Our goal at Pivotree is to help accelerate the future of frictionless commerce. We will help lead this change over the next decade because we believe a future where technology is embedded intimately into all aspects of our everyday lives can benefit everyone and will shape the interactions with the brands we love. We will help shape the future of frictionless commerce by working together with some of the best brands in the world and some of the best people in the industry to leverage converging technologies that will make it possible to accelerate frictionless commerce faster than ever.
Pivotree provides services focused on the design, implementation, management, and maintenance of complex ecommerce solutions for large enterprises. We provide the technical skills necessary to enable the effective use of technologies combined with the business context to leverage a solution to solve our clients business challenges. We strive to fill the gaps in available technology with our own IP to reduce the barriers to adoption.
We enable inclusive, immersive and highly personalized experiences for our clients and their customers. We build our products with a view to productizing and scaling technology to lower the costs and reduce the risks of implementing and managing our integrated solutions. Each of our solutions starts with reliable and reputable ecommerce, Fulfillment, MDM and Data solutions, which run on enterprise-grade infrastructure that is customized to meet a variety of client needs, situations, and budgets. Over the next 10 years, we will add new categories and capabilities that will define frictionless commerce ecosystems.
This is a journey of technology acceleration combined with consumer readiness and adoption. We are looking for people capable of adapting relentlessly to the rapidly evolving world around us.
Position Summary
The FinancialForce System Administrator reports to the Director of Sales Operations and is responsible for supporting and customizing Pivotree's FinancialForce Professional Services Automation (PSA), Billing Central and Revenue Management applications. As an experienced FinancialForce Administrator, you will lead the configuration, customization, integration, maintenance, training, and continual improvement of Pivotree's evolving FinancialForce software solution.
The successful candidate will serve as Pivotree's internal FinancialForce (Certinia) expert, providing recommendations for the best system utilization and practices. You will also participate on project teams representing systems solutions, enablers and integrations. In addition to acting as System Administrator for the FinancialForce (Certinia) applications, the successful candidate will also work collaboratively with team members to support and solution other applications in the Salesforce.com portfolio. This is a high-impact, challenging role that requires a highly motivated, influential problem solver with strong attention to detail and exceptional customer service across a globally distributed team of Pivoters.
Roles & Responsibilities
Perform all tasks related to the day-to-day operations of a 600+ user implementation of FinancialForce (Certinia) PSA and Salesforce.com including managing users, creating and maintaining custom objects and fields, handling bulk data migration, maintenance of page layouts, installation and support of app exchange applications and maintaining a strong security model
Manage and configure FinancialForce (Certinia) integrations, including custom integrations.
Manage a fast-paced queue of support requests, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution
Configure and maintain sandbox environments to facilitate production issue troubleshooting and successful development and QA testing of new features and functionality during release upgrades
Develop reports, dashboards, and processes that continuously monitor data quality and provide insights to key stakeholders that aid in effectively running the business
Identify Sales, Operations and Finance internal customer needs and translate into business requirements for development, ensuring they get maximum benefit from Salesforce and FinancialForce (Certinia) applications with the most efficient solution possible
Coordinate with FinancialForce (Certinia) support and customer success to troubleshoot issues, maintain smooth operation, performance of the platform, and gain understanding of new releases and features
Develop and implement training plans, including the creation of training material, for users
Collaboration in the ongoing development and support of FinancialForce (Certinia) and Salesforce.com business processes
Administering licensing and track usage metrics for reporting and oversight of user management
Key Skills & Competencies
2-5 years of relevant experience within a professional services, technology, or creative solutions company
Advanced knowledge of FinancialForce (Certinia) PSA, Billing Central and Revenue Management applications, and how they meet the needs of functional areas including Operations, Delivery, Finance and Sales
Salesforce Administrator certification
Strong skillset in Excel/Google Sheets to analyze data and present insights
Experience building, testing and/or deploying from FinancialForce (Certinia) sandbox environment to a production environment in support of release upgrades
Familiar with performing bulk data loads using data loader and/ or other approved data load tool
Development experience with custom objects, VisualForce pages, APEX classes, and Lightning components
Basic project management skills that demonstrate your ability to create, manage, and execute upon a plan both in terms of self-management as well as working with small cross-functional process improvement teams
Must have business acumen and the ability to collaborate with key stakeholders and cross-functional groups
Able to communicate business and technical processes to technical and non-technical audiences
A true problem solver: able to analyze existing process to identify and create automation and efficiency plans
Excellent verbal and written communication skills
Flexible work schedule to accommodate EST/PST time zone overlap
Pivotree is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible workplace.
