What Success Looks Like In This Role
- High-Level Description: Position will be a Subject Matter expert on Windows 10 Image build and operating System deployment methodologies. Hands on experience on creation & update / Refresh gold images along with hardware evaluation / integration is required. Develop / update Task sequence and knowledge on various deployment methods. Proficient knowledge on software / patch deployments required.
Responsibilities And Accountabilities
- Deliver and lead a team in delivering of Image Management services which includes creating customized windows images from source, Windows 7/Windows 8 migration, tier 3 incident management
- Test of software packages created for distribution via SCCM 2012 R2 and SCCM 2016
- Creation, further development and maintenance of SCCM task sequences for OS deployment
- Evaluation of new Windows 10 GPO's
- Represent the Image Management services for the specific account and act as a single point of contact (SPOC) for the customer, internal operations and service delivery teams
- Coordinate critical customer issues as well as new release and change implementations.
- Update and maintain operations manual and contractual reports
- Identify areas of improvement in the account, propose and oversee implementation of CSIP's
- Approve implementation of technical documentations
- Developing and testing Windows client Operating system master images (Windows 8.1/Windows 10 etc.) from the source as per customer requirements using tools such as MDT, SCCM, Windows ADK / LANDesk / Altiris when working as an individual contributor for small to medium sized accounts
- Test and integrate device driver for new hardware models if working as an individual contributor for small to medium sized accounts.
- Interact with SDM's and clients as required to gather end to end requirements of the build, document them and get signed off.
- Conduct peer review / Quality assurance for builds or changes being carried out by peers.
Necessary Skills
- Strong understanding of ITIL, specific to Change & Release management
- Ability and willingness to take direction from team Lead, SDM and Client Executives
- Ability to work in a team environment
- Able to adapt to a changing technical environment
- Ability to coach other members of team in their area of expertise
- Ability to communicate clearly with all team members and end-users
- Ability to work with a sense of urgency
- Customer facing presentation and consulting skills
- Strong knowledge of Microsoft PowerShell
Certifications
ITIL Foundation (optional),
Certification on Configuration Manager (Optional in case of Good knowledge)
You will be successful in this role if you have:
- University degree or equivalent education and experience
- Minimum of 5 years relevant experienceAdvanced knowledge in one of the technologies relating to enterprise systems, networks, backup, storage, cloud or a customer proprietary, COTS, or Unisys application. Have specific certifications on the respective domain, platform or application.
- Ability to support multiple clients/ technologies as part of shared support delivery.
- Must be client focused, display interpersonal skills and be an effective team member.
- Ability to train and develop staff and/or client.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [Confidential Information] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys EEO commitment here.
