Act as trusted advisors to consult, teach, and guide customers towards increased API lifecycle maturity
Help to drive value and adoption of Postman by assisting customers to understand how Postman can solve their business and API-related needs
Build and nurture strong customer relationships with assigned accounts
Always be curious and constantly conduct discovery to understand customer use cases and pain points in order to then best position the Postman API platform in response
Be strong customer advocates and act like an extension of the customers team
Partner closely with Customer Success Managers to devise success plans for assigned accounts
Collaborate with Sales and Customer Success to identify outreach targets to drive expansion opportunities
Guide customers along their API journey via education, technical consultation, and general enablement to help them achieve their development and business goals
Establish liaisons with the Product team to stay abreast of product developments and roadmap
Listen for and qualify customer feedback and share with the Product teams internally so that Postman can continue to best support our customers
Aid in producing enablement resources that lead customers towards realizing the full value of the Postman API platform
Build solutions for customer problems/needs that improve their user experience to show the art of the possible
About You:
Bachelors degree in Computer Science/Engineering, a related field, or relevant work experience
6+ years of enterprise solutions architecture or sales/solutions engineering experience
2+ years of software development experience
Fluent in German and English
Comfortable engaging and working with all levels of technologists from individual developers, development teams, QA teams, architects, product managers, and engineering and product management leaders
Experience with engaging senior management and executive audiences to convey Postmans value proposition
Capable of forging deep, long-lasting relationships with customers
Strong understanding of APIs, and experience with producing and consuming with APIs across different domains
Strong understanding of modern development methodologies and DevOps with an appreciation of the software development life cycle
Comfortable with the enterprise SaaS sales process and customer relationship management
Excellent listener that seeks to understand what a customer is trying to achieve rather than pre-supposing solutions
Familiar with typical developer tooling: IDEs, Git, CI/CD, monitoring services, microservices, containers, cloud computing services, etc.
Fast learner, excited and willing to learn new technology on an ongoing basis
Great communication skills (presentation, verbal and written)
Enjoys a fast-paced environment and loves teamwork and collaboration
