English International Telecaller

Key Responsibilities:

* Handle inbound and outbound calls to assist customers with their queries, complaints, or requests in a professional and polite manner.

* Provide accurate information about products, services, and policies to customers.

* Resolve customer issues efficiently, ensuring high levels of customer satisfaction.

* Maintain records of customer interactions and transactions, recording details of inquiries, complaints, and actions taken.

* Follow communication scripts and standard operating procedures to handle different types of calls.

* Escalate complex issues to supervisors or higher management as needed.

* Achieve daily/weekly/monthly targets and adhere to quality guidelines set by the company.

* Participate in team meetings and training sessions to improve performance and knowledge.

Qualifications and Skills:

* Graduate and Undergraduate both can apply.

* Excellent communication skills in Hindi and English.

* Good listening skills and the ability to empathize with customers.

* Basic computer knowledge and familiarity with CRM software.

* Ability to work in shifts, including weekends and holidays.

* Strong problem-solving skills and a positive attitude.

Experience:

* Freshers or candidates with prior experience in a call center or customer service role are welcome.

* Salary upto 35k CTC

* 6 DAYS WORKING

HR -9560932363

Job Type: Full-time

Pay: 19,000.00 - 30,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift
• Rotational shift

Supplemental Pay:

• Performance bonus

Education:

• Bachelor's (Required)

Experience:

• tele sales: 1 year (Preferred)
• total work: 1 year (Preferred)

Language:

• English (Preferred)

Location:

• Gurgaon, Haryana (Required)

Work Location: In person