Role Description:
Pega Engineering Manager
Who are we
At Booking.com, we make it easier for everyone to experience the world. We began by taking hotel bookings online over 20 years ago and we've been shaping the travel industry ever since. Today, we're building a platform that connects all parts of the trip from accommodation to transport, tickets, tours and more.
The Marketplace team has been especially created in order to make the Connected Trip vision into a reality. It consists of several horizontal platforms and services which work together with various verticals such as accommodation, rental cars, attractions etc. to create a seamless experience for the Booking.com customers.
Our team is passionate about helping people travel. They see challenges as opportunities. And they're always ready for change.
Where are we going
Building the Connected trip north star architecture across multiple products with clear direction on a consolidated, multi-layer, multi-platform architecture
Consolidation of the Customer agent experience on PEGA desktop as a tool of choice with integrations built into Booking domain services
Cross functional agile teams who own their products and operate in a DevOps environment
Great engineering practices with a focus on operational discipline and excellence, product metrics and non-functional requirements at the beginning rather than an afterthought
Our Engineering Principles
Customer centric
Ethical
Timely
Leadership by Example
Empathetic
Trustworthy
Proactive
Skills we are looking for
We are looking for a talented and enthusiastic Engineering Manager with Pega experience who will lead an agile team to push the boundaries on engineering brilliant customer service solutions and contribute to shaping our new future. We expect you to have the energy and passion to deliver solutions using a whole range of technologies including but not limited to PEGA and have a solid understanding of engineering principles. You will be responsible for leading a cross functional team which will work closely with the existing cross functional teams in Amsterdam and start taking over various parts of product development, including support.
We also expect you to take the lead and line manage a fully cross-functional team consisting of Pega build engineers, back-end engineers and testers. As a minimum, we expect our Engineering Manager to have:
High proficiency in technical leadership (5+ years leading engineering teams) Experience with transformation into Pega solutions
Strong focus on delivery management
Strong cross team collaboration skills; you are able to work with other teams to generate objectives and measure value
Solid experience of Continuous Integration, Continuous Delivery and Agile
Solid understanding of cloud technologies and how they can be leveraged to solve problems at scale
Proficiency in cloud cost management; your skills ensure efficient allocation of resources, cost control, and strategic utilisation of cloud services to maximise value and minimise expenses.
Quality first mind-set for writing code using techniques such as TDD, BDD and Agile Good understanding of security principles and writing secure code
Solid understanding of Agile practices
Preferred
PEGA Certified Lead Systems Architect
Experience in architecting and designing Pega based CRM solutions for large programmes
Solid understanding of building robust and resilient PEGA systems
Key Responsibilities
People Leadership
Lead, inspire and motivate your team
Line manage a team of Junior, Midrange, Senior and Test Engineers Nurture, grow and develop engineering talent in the team
Foster a great engineering culture that innovates, inspires teamwork and celebrates success
Learn new technologies and keep abreast of existing technologies and be able to apply these to a variety of projects as applicable
Craft & Delivery Leadership
Works in conjunction with Senior Engineering Manager to size, manage scope and risk
Accountable for ensuring the business and technical architecture of the delivered solutions matches customer technical and functional requirements, and drives to deliver success to Customer Services
Provide thought-leadership to internal clients across business and technical project dimensions solving complex business requirements
Engineering delivery, quality and practices within your team including delivery management
Collaborate with the team and others to deliver high quality solutions
Collaborate with other teams to ensure global objectives are reached
Collaborate with your Product counterpart to design and deliver solutions with customer centric outcomes
Ownership of the quality of the solutions your team produce
Embed Agile ways of working and values within your team
Sizing and estimating work
Delivery of the wider Engineering strategic objectives
Get into the technical detail where required to coach, support and mentor the team
Engineering Craftsmanship including coaching and mentoring the team
Follow established default principles for architecture, quality standards, and non-functional requirements.
Contribute to the evolution of best practices across the department
Drive a DevOps environment including on call escalations
Technology Leadership
Take the lead on design and development of features
A technology evangelist
Drive the delivery of high quality, robust code including tests
Design and develop reusable libraries, APIs and code that are easy to maintain, understand and re-use
Build, design and deliver high quality solutions in line with guidance and best practices of the department
Thought partner for Product to define, shape and deliver the roadmap
Own the architecture in your product team
