About American Airlines :
To Care for People on Life's Journey. We have a relentless drive for innovation and excellence. Whether you're engaging with customers at the airport or advancing our IT infrastructure, every team member plays a vital role in shaping the future of travel.
At American's Tech Hubs, we tackle complex challenges and pioneer cutting-edge technologies that redefine the travel experience. Our vast network and diverse customer base offer unique opportunities for engineers to solve real-world problems on a grand scale.
Join us and immerse yourself in a dynamic, tech-driven environment where your creativity and unique strengths are celebrated. Experience the excitement of being at the forefront of technological innovation, where every day brings new opportunities to make a meaningful impact.
About Tech Hub in India :
American's Tech Hub in Hyderabad, India, is our newest location and home to team members who drive technical innovation and engineer unrivaled digital products to best serve American's customers and team members. With U.S. tech hubs in Dallas-Fort Worth, Texas and Phoenix, Arizona, our new location in Hyderabad, India, positions American to deliver industry-leading technology solutions that create a world-class customer experience.
Position Title: Engineering Manager, IT
Role Summary:
As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.
Job Description:
Roles & responsibilities:
- Exhibits strong business and leadership skills, deep technology perspective to guide solutions, and strong communication skills to coordinate with Engineers to ensure they understand business needs and objectives, as well as technical requirements of products
- Collaborates with Business and IT leadership to execute and communicate organization's technical vision, mission, and work priorities, and drives progress towards roadmaps and ensures efficient technical product management and effective communication with stakeholders
- Creates environment for delivery teams to be self-governing organizations who are accountable for their own performance and delivery commitments and measured accordingly
- Removes roadblocks, cultivates relationships, and effectively communicates across IT and at various levels of leadership
- Removes squad impediments and emphasizes cross-functional collaboration between roles
- Provide input on technology decisions, people management, and product features across all stages of product lifecycle
- Establish open lines of communication between engineering squads and IT leadership, and support clear adherence to business requirements
- Facilitate and monitor clear Engineer check-ins, sprint deliverables, and open communication toward squads and stakeholders
- Drives forward increased technical upskilling across organization with education, programs, and metrics
- Manage Engineer staffing strategy to ensure alignment to Scrum and Agile principles and work closely with Scrum Lead
- Promote use of industry leading technology trends and continuously assess AA IT needs and areas for improvement
- Manages and leads adoption and migration of new and emerging technologies
- Leads, develops, and mentors a high performing engineering team of individuals with a diverse range of technical skills and experiences
- Exhibits a desire for continuous learning and sharing of new knowledge within the organization
- Responsible for the hiring and managing of squad members, including staffing and performance reviews as well
- Responsible for budget management and forecasting
- Manages production issues and off-hours support, communication, and coordination, as needed
- Works extended hours occasionally, based on the needs of the project and the operation
Experience Required:
Minimum Qualifications:
- Bachelor's degree in technology, Computer Science, Information Systems, or related technical discipline, or equivalent experience/training
- 5 years of experience participating in delivery of solutions using ITIL / Agile / XP, or similar methodologies
- 3 years of experience leading product teams
Preferred Qualifications:
- Airline industry experience, including engineering / business processes and supporting technology Skills, Licenses & Certifications
Skills Required:
- Engineering Mindset, familiarity with IT infrastructure, networking, and server management. Problem Solving & Critical Thinking, Managing Team Performance & Development
- Strong Experience in Incident management, Change management.
- Experience as Cybersecurity Officer, Endpoint Security, and Implementation.
- Proficiency with platforms like ServiceNow, Cherwell, Dynatrace, AI Ops, XMatters
- Proven track record in leading Engineering initiatives that generate substantial value; well organized, able to multi-task, able to prioritize with minimal direction
- Strong technical leadership, and extensive experience in Agile methodology-style leadership environment
- Understanding change management processes to minimize service disruption
- Knowledge of effective communication practices during incidents, including escalation processes
- Excellent communication skills to present to executive management often and emphasize the important intersection of business and technology
- Proven ability to handle multiple products/work streams and demands efficiently
- Experience in leading a team of individuals with various levels of skills and experience in potentially high stress and challenging situations
- Demonstrated initiative, flexibility, and ability to adapt to changing priorities and work environment
- Leads, influences, and upholds technology standards to ensure resiliency goals are met and continuously improved upon
- Basic financial skills
