Responsibilities must have, but are not limited to:
- Research and Development of POCs for the Reservation Operation customer engagement domain.
- Determine feasibility and Return on Investment of adopting newer market trends and technologies in the development space, interacting with business and product owners to define technical solutions and communicate these to varied technical and non-technical audiences.
- Production issue triage and prevention as needed, release management support from a planning and communication standpoint, and overall backlog maintenance.
- Manage IVR projects from inception to implementation to QA to launch and rollout.
- Thrives in a fast-paced and dynamic environment with complex and evolving priorities and deadlines.
- Strong analytical and communication skills
- Train and mentor team members on IVR and call center management capabilities
- Drive work using industry leading agile practices.
- Deep understanding of networking switches and firewall configurations
- Build the data architecture that provides product insight.
- Drive the vision for business intelligence (BI) and data warehousing for Res Data Lake product.
- Use strong data infrastructure and data architecture skills to build a high-quality BI and data warehousing team and design the team to scale.
- Lead teams working on Reservation Operations by helping them identify solutions to business needs.
- Understand the Res IVR and Contact Center operations.
- Mentor and build the team while delivering innovative and efficient solutions for critical mission-vital Reservation Operations applications.
- Negotiate between multiple projects, business leaders, and technical teams to deliver market leading solutions.
- Recruiting, hiring, and retaining the industry best talent for the team.
- Build a roadmap and set a team vision in alignment with organizational goals and driving these to successful outcomes
- Collaborate with the portfolio Directors, General Managers, Managers, Dev teams, Architects & other partners on deliverables for the Reservation Operation and Customer Engagement domain.
What you need to succeed (minimum qualifications):
- BS/MS, preferably in a technical or scientific field, with 12 or more years of experience in an Agile environment, or any equivalent combination of experience, education, and/or training
- Strong leadership ability with a track record of developing people and achieving challenging objectives
- Be an excellent problem solver.
- Experience engineering software within an Amazon Web Services (AWS) and RedHat OpenShift cloud infrastructure or other prominent enterprise cloud provider is required.
- Data management and processing technologies including relational database technologies (MySQL, Oracle, AWS Redshift, or Snowflake) and nonrelational database.
- Experience working Data ETL (Extract, Transform, Load) design, implementation, and maintenance on a large scale.
- Experience developing software using Java, Spring Boot, Angular, JavaScript, AWS, SQL,
- Experience developing and deploying RESTful microservices and using Swagger, JSON, Postman
- Test Driven Development
- Airline industry knowledge is a plus
- Embraces a diverse set of people, thinking and styles
What will give you a competitive edge (preferred qualifications):
- Communication Skills - The ability to communicate verbally and in writing with all levels of employees and management, capable of successful formal and informal communication, speaks and writes clearly and understandably for the audience
- Integrity and Trust - Involves being widely trusted, being seen as a direct, truthful individual, can present the unvarnished truth in an appropriate and helpful manner, keeps confidences, admits mistakes, and doesn't misrepresent him/herself for personal gain
- Teamwork - Involves working well in a collaborative setting, supporting work team by volunteering for and completing assignments, acting as a positive team member by contributing to discussions, developing and maintaining both formal and informal relationships enterprise-wide, defines success in terms of the entire team through mentoring and knowledge transfer
- Technical Expertise - Involves demonstrating a commitment to increasing knowledge and skills in current technical/functional area, keeping up to date on technical developments, staying informed as to industry practices, knowing how to apply relevant technical processes to appropriate business needs
- Solution Oriented - Maintains a positive attitude towards coming up with solutions and developing new approaches, doesn't let distractions get in the way, isn't overwhelmed with problems / issues
