Desktops, Laptops, and Mobile Devices Administer and maintain a diverse fleet of desktops, laptops, and mobile devices running Windows, Mac OS, and Android. Ensure the stability, performance, and security of end user computing environments.
Software Packaging and Deployment Package and deploy software applications and updates using tools like SCCM System Center Configuration Manager and AdminStudio. Create and maintain standardized software configurations for end user devices.
Operating System Management Manage operating systems on end user devices, including Windows, Mac OS, and Android. Perform OS updates, patch management, and troubleshooting.
Application Compatibility Ensure compatibility of applications with different operating systems and device types.
Resolve application compatibility issues to provide a seamless user experience.
User Support Provide support to end users, including troubleshooting device and software related issues.
Collaborate with helpdesk teams to resolve technical problems.
Security Measures Configure and maintain security measures on end user devices, including antivirus, firewalls, and encryption. Monitor and respond to security incidents and breaches.
Compliance Ensure compliance with industry regulations and standards. Conduct security audits and maintain compliance documentation.
Documentation Maintain detailed documentation of device configurations, software packaging, and support procedures. Create user guides and training materials.
Reporting Provide regular reporting to management on end user device status, software deployment, and compliance.
