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Job Description
Your Team
Stability Central Support Services Team is epitome of delivering superior services to Invesco. We act as a front line of support responsible for ensuring business continuity and stability of our technology platforms. We partner with Tech teams to deliver customer service excellence.
Your Role:
In your role, you will be front ending support for Applications as well as Infrastructure components of Technology. You will be looking after, Incidents and requests from business and technology teams. You will also ensure each of business-critical apps are stable for business to perform their business-as-usual activities. In this role you will be exposed to breadth of tools and technology used across Tech functions.
You Will Be Responsible For:
Support
- Design and implement solutions to address and meet logging requirements with best practices for utilizing Splunk data and visualizations.
- Manage Apps/Dashboards for license usage and Application errors.
- Setting up Splunk Forwarding/Otel Collector for new application tiers introduced into the environment.
- Identifying bad searches/dashboards and partnering with the creators to improve performance.
- Troubleshooting Splunk performance issues / Opening support cases with Splunk.
- Monitor the Splunk infrastructure for capacity planning and optimization.
- Troubleshoot log feeds, field extractions, search time, etc.
- Provide Granular, Role-based Security.
- Restrict access to sensitive logs and confidential data.
Other
- Attend scheduled meetings with Team Lead/Department/Town Hall representation
- Become familiar with company methodologies
- Actively participate with Team Lead in creating personal development plan
- Provide the Team Lead with ideas to enhance or improve team processes and procedures and ensure agreed procedures are followed
- Attend scheduled training sessions
- Administrative activities time sheets/compliance requests
The Experience You Bring:
Work Experience / Knowledge:
- 5+ years experience in a Enterprise Monitoring Administrator role & experience in system administration and system integrations.
- Strong experience in Splunk configuration files, regular expressions (RegEx), and comfort using the Linux CLI, Windows, AWS and Azure.
- Familiarity with SOAP, REST APIs, web-based technologies, and scripting languages (JavaScript, Python, Perl, shell scripting, XML, HTML).
- Knowledge of TCP/IP, networking fundamentals, SFTP, and SSL.
- Experience with Splunk DB Connect, ITSI, Cloud logs ingestion, Terraform, Bitbucket/Git and HEC is a plus.
- Expertise in the administration, support, and operation of the Orion SolarWinds platform including Network Performance Monitor, Network Configuration Manager, Server & Application Monitor, NetFlow Traffic Analyzer and IP Address Manager
- Expertise in the use of network management protocols (e.g. SNMP, SNMP Traps, Syslog, ICMP, NetFlow,etc.)
- Scripting knowledge (Powershell, WMI, VB & Shell & etc)
- SolarWinds Software implementation knowledge including the SQL database query handling for reporting
- Previous experience in a Financial Services, highly pressured environment, essential.
- Must possess an up-to-date understanding of all Infrastructure technologies and a good technical knowledge of Wintel Services with a clear focus on Enterprise monitoring disciplines.
Inter-personal skills / Other attributes required:
- Strong problem-solving capabilities with an analytical, methodical approach
- Excellent verbal and written communication skills
- Have a proactive approach to identify trends and take necessary action
- Ability to establish priorities, meet deadlines, and concentrate on detailed information in a fast-paced demanding work environment
- Must demonstrate a strong customer focused attitude and understand the fundamentals of customer experience
- Must have good professional communication skills to enhance customer experience
- Have a strong desire to learn and progress
- Must have good organizational and planning skills, able to work under pressure and multi-task
- Willingness to listen to business partners
Formal Education:
- BTech in Computer Science or BTech in IT
Full Time / Part Time
Full time
Worker Type
Employee
Job Exempt (Yes / No)
No
Workplace Model
At Invesco, our workplace model supports our culture and meets the needs of our clients while providing flexibility our employees value. As a full-time employee, compliance with the workplace policy means working with your direct manager to create a schedule where you will work in your designated office at least three days a week, with two days working outside an Invesco office.
Why Invesco
In Invesco, we act with integrity and do meaningful work to create impact for our stakeholders. We believe our culture is stronger when we all feel we belong, and we respect each other's identities, lives, health, and well-being. We come together to create better solutions for our clients, our business and each other by building on different voices and perspectives. We nurture and encourage each other to ensure our meaningful growth, both personally and professionally.
We believe in diverse, inclusive, and supportive workplace where everyone feels equally valued, and this starts at the top with our senior leaders having diversity and inclusion goals. Our global focus on diversity and inclusion has grown exponentially and we encourage connection and community through our many employee-led Business Resource Groups (BRGs).
What's in it for you
As an organization we support personal needs, diverse backgrounds and provide internal networks, as well as opportunities to get involved in the community and in the world.
Our benefit policy includes but not limited to:
- Competitive Compensation
- Flexible, Hybrid Work
- 30 days Annual Leave + Public Holidays
- Life Insurance
- Retirement Planning
- Group Personal Accident Insurance
- Medical Insurance for Employee and Family
- Annual Health Check-up
- 26 weeks Maternity Leave
- Paternal Leave
- Adoption Leave
- Near site Childcare Facility
- Employee Assistance Program
- Study Support
- Employee Stock Purchase Plan
- ESG Commitments and Goals
- Business Resource Groups
- Career Development Programs
- Mentoring Programs
- Invesco Cares
- Dress for your Day
In Invesco, we offer development opportunities that help you thrive as a lifelong learner in a constantly evolving business environment and ensure your constant growth. Our AI enabled learning platform delivers curated content based on your role and interest. We ensure our manager and leaders also have many opportunities to advance their skills and competencies that becomes pivotal in their continuous pursuit of performance excellence.
To Know More About Us
About Invesco: https://www.invesco.com/corporate/en/home.html
About our Culture: https://www.invesco.com/corporate/en/about-us/our-culture.html
About our D&I policy: https://www.invesco.com/corporate/en/our-commitments/diversity-and-inclusion.html
About our CR program: https://www.invesco.com/corporate/en/our-commitments/corporate-responsibility.html
Apply for the role
@ Invesco Careers: https://careers.invesco.com/india/
