India
Bangalore, India
June 25, 2024
The Energy Services Engineer generates and distributes advanced analytical reports for Armstrong's suite of system optimization & cloud services clients by creating, managing and leveraging advanced AFDD, ML & AI routines which enhance our remote diagnostics and failure analytics capabilities.
This position is located in Bangalore, Karnataka, India
In addition to annual initiatives, the key accountabilities of this position are:
General
- Interact regularly with Engineering and IT groups across our global locations,
- Make recommendations on streamlining processes, improving report templates, and enhancing the overall customer experience.
- Provides ongoing support for our global customer base of Active Performance Management customers, including the customer experience components of Armstrong's ECO*PUSLE TM HVAC Health Management service, the Pump Manager Cloud Service, and other offerings for the Armstrong Connected Products line.
Tracking and Reporting- Generate Customer Specific reporting through:
- extracting data from Armstrong's plant control systems, Armstrong cloud, and other Data Warehouses across the Armstrong Data Lake
- prepare trend and energy summaries
- analyze the data and identify anomalies in the plant & equipment behavior
- recommend optimization measures for improved efficiency & failure avoidance
- Work with the Cloud Services DevOps team to implement designed custom algorithms on cloud for automated deployment
- Develop and deploy ML/AI-based AFDD capabilities by working with Armstrong Engineering Core R&D teams to create, test, and deploy ML/AI.
- Test and support deployment of ML/AI algorithms on real-world equipment & systems, and provide real-time troubleshooting, analytics and customer support
- Conduct analysis of macro customer or product insights gleaned from either equipment-specific or central plant data
Role Requirements
- University or College degree in Mechanical or Industrial Engineering, Building Sciences, or equivalent advanced degree/diploma with applicable industry experience.
- +3-5 years of relevant work experience in mechanical, manufacturing, or industrial engineering/environments
- Must have strong Excel skills and be familiar with the broader suite of MS Office
- Knowledge of one or more of the following programming languages would be an asset: JavaScript, Angular, JQuery, Python, C#
- Big Data analytics, statistical theory, and or Data Science background is a plus
- Able to cope with multiple and sometimes conflicting deadlines
- Strong customer service disposition is mandatory
- Creative problem-solving skills & conflict management experience from within different organizational structures (centralized and/or matrix hierarchies)
- Ability to break down complex problems in a simplified way, conduct root cause analysis and provide clear well-thought-out recommendations
- Self-directed with the ability to work autonomously and collaboratively, with a focus on results.
- Ability to communicate openly and authentically in all situations.
