END User Manager- India

Company Name:- IDCUBE Identification Systems Private Limited

Job Title:- End User Manager- India

Work Location:- Bangalore or Mumbai

Division/Department:- Sales

Experience:- 10 to 15 Years

Salary Budget:- As per industry standards with attractive commission.

No of Position:- 1

Reports to:- Country Manager- Channel Business (India)

Company Introduction:-

Founded in 2005, IDCUBE Identification Systems Private Limited is a global software company with offices in the USA, UAE, Malaysia, and India. We specialize in delivering on-prem and cloud-based physical security platforms to distributors and system integrators. Our solutions are backed by an impressive track record of over 4500 successful product case studies from more than 20 countries.

At IDCUBE, we address the fragmented physical security market with our integrated approach, which minimizes costs and complexities associated with assembling solutions from diverse software brands. Our comprehensive software modules provide streamlined physical security management across various architectures.

In addition to our core offerings, IDCUBE is also known for its AI-powered cloud-based access control solutions, further enhancing our capabilities in the field of physical security.

Our commitment to innovation and excellence has made IDCUBE a trusted partner for businesses and organizations worldwide seeking robust and cutting-edge solutions for their security needs.

Job Description:-

We are seeking a highly motivated and enthusiastic individual to join our team and help us in managing existing end users. As a candidate for this position, you should possess strong domain expertise in Access Control, Access Management, Physical Security, Mobile Credentials, Smart Identities, and Biometrics, which will enable you to recommend the most appropriate solution to our end customers and channel networks.

In this role, you will be responsible for engaging with end customers, and System Integrator partners (Secondary). Therefore, candidates with a core understanding of customer relationships, customer management, cross-selling, and business development, in the field of building technologies, and the security industry would be highly valued. We are looking for experienced sales managers with a proven track record of success in Building Technologies as a whole, Access Control, Video Surveillance, Building management, or Property technology sales and an established customer network.

If you are a dynamic and goal-driven individual who is passionate about building relationships and delivering exceptional results, we encourage you to apply for this exciting opportunity with IDCUBE.

Key Responsibilities:-

• As a Named Account manager at IDCUBE, you will take full ownership of all relationships with end-users in your assigned region. You will be responsible for technically engaging with the existing set of customers and driving business activities to meet or exceed financial objectives for the cloud business as a primary goal.
• Excellent communication skills will be critical in this role as you will participate in clear communication with your reporter hierarchy to ensure alignment and achievement of business goals. You will also maintain an extensive knowledge of customers, opportunities, markets, competition, and current/future industry trends.
• Additionally, you will build and maintain aggressive account growth plans for top customers in your assigned geography and execute those plans with precision. You will also facilitate connections with internal resources to provide our customers with value and ease of doing business.
• Your role will be to add value to customers and internal teams through growth and support activities, such as product demonstrations, and PoCs to the user, and help in building the referrals and case studies library to internal stakeholders. You will be expected to own RFP responses and submittals within your local territory and provide productive strategic and market feedback to the business.
• You will be responsible for building and executing plans to support customer training needs, ensuring that our customers are fully equipped to use our products and solutions effectively. If you are a motivated self-starter with a passion for driving sales and building relationships, we encourage you to apply for this exciting opportunity at IDCUBE.
• You shall be responsible for motivating to migrate the existing customers to the new generation architectures of Hybrid or Cloud Architectures from the old-school On-Prem.
• You shall drive the digital transformation of credentials and applications by engaging named end customers on the IDCUBE mobile application platform.
• Finally, you'll be responsible for growing NRR (Net Revenue Retention) and NPR (Net Promoter Score) within your name account community.

Experience Required:-

• Minimum of 10 years of experience in the field of Physical Security preferably Physical Access Control, Video Surveillance, and Building technologies with a strong technical acumen.
• The minimum criteria to apply for the role is Graduation (BTech or equivalent); the candidate with a master's degree in the technology field will be given a preference.