Serve as the primary point of contact for daily requests from multiple parties on various matters, escalating to Project Managers as needed.
Draft and manage processing work requests (e.g., processing, promotions, third-party loads) from initiation to completion.
Collect, examine, and prepare client data for processing.
Utilize Relativity Processing application to process data, conduct quality checks, troubleshoot, and resolve processing errors.
Import and export data using Relativity Integration points/Load Data with Import/Export application.
Collaborate with internal Technology Teams to support Relativity Processing and related loading requests.
Assist Client Services department with routine client requests during downtime.
Interpret client needs accurately and efficiently relay directives to operational groups, providing consultation as required.
Aid in troubleshooting and resolving client issues related to delivered or hosted data.
Monitor and report on client project progress across departments at Epiq and directly with clients.
Work closely with client services team and operations management to ensure timely handling of client requests.
Provide consultative advice to clients on processing, loading, and processed productions.
Support Client Services Manager in evaluating team workload and task delegation.
Establish a feedback loop to gather real-time client input, contributing to continuous product improvement.
Job Requirements:
Minimum of 3 years of experience in project management or client services within an E-Discovery vendor, law firm, or corporation (E-Discovery/related department).
Ability to independently use Relativity with minimal supervision.
Strong multitasking skills and effective time/workload management.
Technical proficiency, excellent computer skills, strong organizational abilities, and meticulous attention to detail.
Excellent communication skills essential for interacting with law firm project managers and lawyers.
Understanding of the legal services industry with the ability to communicate effectively within legal contexts.
Willingness to learn new applications and enhancements, including those related to Relativity.
High technical aptitude with database programs, text editors, and review platforms (Desired).
Proficient knowledge of Relativity Processing (Desired).
Familiarity with Relativity features such as Fields, Choices, Views, Layouts, RDC (Relativity Desktop Client) - Import/Export, Searching, STRs (Search Term Report), Imaging/OCR Sets, and analytics preferred.
