- Establish and maintain regular communication with consultants through bi-monthly scheduled meetings, ensuring their concerns and needs are addressed promptly.
- Act as a single point of contact for consultants, providing support and guidance when needed, and addressing any issues or doubts they may have.
- Collaborate with the US-based admin team to ensure timely dispatch of birthday greetings and gifts for consultants.
- Plan and coordinate annual appreciation events in cooperation with the US-based admin and the President of Workforce Solutions.
- Organize online events with the assistance of Solution Group Heads, the President of Workforce Solutions, and the CEO.
- Liaise with Solution Group Heads to facilitate connections between consultants seeking networking opportunities.
- Oversee the distribution of anniversary gifts from the second work anniversary, in coordination with the US-based admin.
- Arrange for the delivery of recognition gifts to consultants upon receiving client accolades, as shared by account / delivery managers.
- Create and publish consultant spotlight posts on LinkedIn to highlight client accolades and recognize consultant achievements.
- Conduct annual consultant surveys to gather feedback, understand their interests, and assess the success of the Consultant Care Program.
Required Experience/Qualifications:
- Bachelors degree in a relevant field (e.g., Human Resources, Business Administration, or Communications)
- Minimum of 3 years of experience in a customer service or client relations or consultant care role
- Excellent communication and interpersonal skills, with the ability to build strong relationships.
- Outstanding organizational and time management abilities
- Proficiency in Microsoft Office Suite
- Strong problem-solving and decision-making skills
Desired Experience/Qualifications:
- Experience in the consulting or professional services industry.
- Knowledge of employee engagement and retention strategies
- Familiarity with social media platforms (e.g., LinkedIn) for professional networking and content creation
- Ability to multitask and manage multiple projects simultaneously.
- Creativity and innovation in developing engaging initiatives and events.
