Job Title:
Life Advisor Office - SQA (Grade L6 - L7)
Job Description:
The Life Advisor SQA position at a life insurance company requires a professional with 10 years+ of experience in defining standards, reviewing processes, conducting regular
assessments, and implementing a feedback mechanism of LAO.
The role involves overseeing quality control checks across various LAO Offices,
analyzing stakeholder feedback, and driving Weekly & Monthly checks of LAO offices for Productivity & Efficiency.
The ideal candidate should possess strong communication, analytical, problem-solving, attention to detail, time management, teamwork, adaptability, critical thinking,
leadership, and conflict resolution skills.
Responsibilities: . Key Responsibilities:
1. Define Standards: Establish and maintain quality standards and procedures for the LAO office function in the life insurance domain.
. 2. Review Processes: Regularly review and analyze existing processes to identify areas for improvement and ensure compliance with industry regulations, regular Health Check of LAO to be done.
. 3. Regular Assessments: Conduct regular Health check assessments of quality control measures and performance for LAO Office to drive Efficiency.
. 4. Feedback Mechanism: Develop and implement a feedback mechanism to gather input from stakeholders and incorporate it into quality enhancement initiatives.
. 5. Quality Control Checks: Oversee and execute quality control checks to ensure adherence to established standards and identify areas for corrective action.
. 6. Stakeholder Feedback Analysis: Analyze stakeholder feedback to identify trends and areas for improvement in quality assurance processes.
Qualifications:
Preferred Degree: MBA / Graduation / Post - Graduation with relevant 10 Years+ of Corporate / Field experience.
