Elite Lifestyle Manager

Quintessentially - World's leading luxury lifestyle group. With offices in over 40 cities across the world, Quintessentially offers access to the inaccessible & seemingly makes the impossible, possible.

Job Description - Elite Lifestyle Manager

The Elite Account Manager will be responsible for delivering & maintaining exceptional service levels by Meeting with their Elite Members at the initial introduction to service & intro to Manager stage, and at any other stage throughout the membership, as requested by the Member to really getting to know the member;

Experience: Min 8 years

Location: Gurgaon

Job Functions

Selecting the appropriate form of member communication based on effectiveness, swift resolution, & members preference.

Planning itineraries and booking for vacations.

Providing details on exclusive events (local/International)

Liaising with major lifestyle product brands for exclusive product purchase & delivery

Developing customer service procedures, policies, and standards for the dedicated HNI clients and the organization Liaising with hotels & restaurants for exclusive event arrangements

Procurement of tickets and access for major sports events eg: F1, IPL, Wimbledon, Olympics, etc.

Keeping members updated regularly, set deadlines for updates & meet them or provide new update deadlines in advance of the current one expiring.

Following up with members post-request & obtaining feedback and communicating to relevant parties (Line Manager, Bus Dev, Supplier directly)

Offering customized, personalized, tailored suggestions when fulfilling requests, by their Elite Members known preferences & likings exhibiting good member relationships & genuine care for their welfare

Creating and maintaining appropriate member profile groupings by interest, likes & dislikes; to provide a data mine of relevant and up-to-date information

To ensure availability for Members during odd hours in case urgent within fair use and to liaise with other offices to ensure the members aren't left stranded during travel.

To gain knowledge about the new openings/happening in the world and to be able to upsell/cross-sell.

Required Qualifications

Work background in any of the following sectors/areas: Personal Assistant, Customer Service, Guest Relations, Lifestyle and or Account Management, luxury travel & leisure.

Knowledge of handling executives, senior executives & VIP's.

In-depth understanding of requirements involved in the lifestyle management of affluent, high-net-worth individuals.

Good knowledge of worldwide travel destinations & luxury products/services, given that our members are based around the globe& request info regarding predominantly travel, leisure & services worldwide.

Excellent written & oral communication - fluent English a MUST. Other languages are advantageous.

Possess a minimum of 7 10 years of Concierge experience

In-depth understanding of requirements involved in the lifestyle management of affluent, high-net-worthies.