Job description- FRESHER B.E. ELECTRONICS AND TELECOMMUNICATION ENGINEERS NEEDED
- FREE TRAINING PROVIDED BY COMPANY AND SALARY PROVIDED RIGHT FROM TRAINING DAY ONE
- TOTAL 17 VACANCIES HENCE BRING YOUR FRIENDS WHO ARE EXTC ENGINEERS TOO
ADDRESS 137, SATRA PLAZA , VASHI NAVI MUMBAI & MOBILE NUMBER 8879041099
Alarm Monitoring and act accordingly.
- Customer/Carrier stats monitoring.
- Some of the monitoring activity should be done continuously e.g. Alarm monitoring. Some of the monitoring activity will be done for every hour. e.g. Customer/carrier ASR. If 2 NOC agents are in shift, they will distribute the monitoring work (at different interval) to avoid duplicate work.
- Keep login into 24*7 helpdesk (Customer support Helpdesk - CCS)
- Reply to each ticket with initial findings if it will take more time to get resolved.
- Submit agent activity tracking report and submit to TL.
- Follow the TLs instruction.
- Follow the internal and external escalation matrix.
- Give proper handover to the next shift member along with instruction, if any.
- Raise query with TL, if something has been missed/to be actioned on priority.
- Follow the additional task as per instructions.
- Refer knowledge base in ZOHO.
- Follow Information security and Privacy Information instructions.
- Ticket must be closed as soon as it resolved/confirmation received from the customer.
- Feedback received from Quality manager must be actioned.Role & responsibilities
Preferred candidate profile
Bachelor of Engineering Electronics and Telecommunication
Perks and benefits
PF ESIC Bonus Comp offs
