Job Description
Skills:
Sales, Negotiation, Relationship Management, Market Research, Lead Generation, Account Management, Communication, Analytical Skills,
Job Title: E-Commerce Business Associate
Job Description
We are looking for a customer-centric and cordial E-Commerce Business Associate who
can streamline all e-commerce activities. You should be able to forecast sales and
resolve conflicts. You should be able to grow the business using positive customer
experience.
Job Objectives
To retain long-term consumer relationships
Coordinate with the E-Commerce Manager in planning promotional offers and
product discounts
Organize e-commerce activities
Roles & Responsibilities
Managing Online Portals of the clients
Manage online e-commerce accounts of clients
Respond to customer web inquiries regarding online merchandise or service orders
Assists customers with product selection, answer basic questions and suggest
various product options that are available.
Understanding client problems
Ensures prompt and proper resolution of client queries by providing additional
information or escalating the issue
Take accountability and responsibility for the work assigned
Competencies Required
Excellent written and verbal communication skills
Proficiency in MS Office and relevant software
Excellent organizational and time management skills
Ability to work collaboratively with other departments
Handle multiple projects/assignments at the same time
Build client relations
Preferred Education
Any Graduate or Post Graduate (BE/BBA/MBA)
Work Location & Job Type
Youll be required to work full-time from our head office in Indore
