Skills:
Sales, E-Commerce, Business-to-Business (B2B), amazon, Flipkart, Digital Marketing,
- Guide the team and handle inbound and outbound customer calls professionally and efficiently.
- Address customer inquiries, resolve issues, and provide appropriate solutions.
- Document in salesforce and escalate complaints or complex issues to the relevant departments for resolution.
- Ensure prompt and accurate follow-up on customer queries to maintain high customer satisfaction levels.
- Guide customers on occasion-specific jewelry, designs, product details, pricing, weight, and available discounts.
- Provide expert advice on selecting jewelry pieces based on customer preferences and requirements.
- Stay updated with the latest jewelry trends, promotions, and offers to assist customers effectively.
- Respond to customer inquiries and provide real-time assistance through web chat and WhatsApp platforms.
- Offer personalized recommendations, resolve queries, and guide customers through the purchasing process.
- Ensure prompt and accurate responses to maintain a positive customer experience.
- Conduct video chats with customers, providing a virtual shopping experience and personalized assistance.
- Provide a high level of customer engagement and deliver exceptional service during video chats.
- Maintain a follow-up pipeline for potential customers who have expressed interest in purchasing Jewelry.
- Initiate follow-up calls, emails, or messages to nurture customer relationships and provide updates on new collections or promotions.
- Convert pipeline customers into loyal buyers through proactive communication and personalized service.
- Respond to customer emails promptly and professionally, addressing inquiries, requests for documents, payments, or refunds.
- Coordinate with relevant internal departments to resolve customer issues and ensure accurate and timely responses.
- Maintain proper documentation of customer interactions and follow-up actions.
