Overview:
TheE-learning Consultantplays a crucial role in guiding students through their academic journey in our innovative 100% online, AI-exclusive degree programs. This role is essential in providing exceptional support and guidance to students, ensuring they have the resources and advice needed to succeed in their studies. The Business Development Specialist will serve as a primary point of contact, facilitating students academic planning and drive enrolment.
Key Responsibilities:
- Provide personalized academic advising to students, helping them understand their degree programs, course options, and academic requirements.
- Manage a high volume of student inquiries via email, virtual meetings, and online communication platforms.
- Assist students with course selection, registration, and academic planning to ensure timely progression towards their degree completion.
- Coordinate and conduct virtual workshops and webinars on academic skills, career planning, and time management to drive enrolment.
- Collaborate with faculty and staff to address student concerns and enhance their academic experience.
- Maintain accurate and confidential records of student interactions, academic progress, and support provided.
- Participate in student retention and success initiatives to improve overall academic outcomes.
- Utilize student management systems to track and manage student data and communications.
- Stay updated on industry trends, best practices in academic counselling, and changes in academic policies.
- Support the onboarding and training of new academic counsellors as needed.
- Collaborate with admissions and enrolment teams to ensure a smooth transition for new students into their academic programs.
- Meet or exceed established targets for student enrolment, academic progress, and retention rates.
Required Qualifications:
- Bachelors degree
- 1 to 3 years of experience in academic advising in edtech companies.
- Strong understanding of academic policies, procedures, and best practices in student support.
- Excellent interpersonal and communication skills, with a focus on providing high-quality customer service.
- Proven ability to manage multiple tasks and priorities in a fast-paced, remote work environment.
- Proficiency in academic management systems and virtual communication tools.
- Detail-oriented with strong organizational and time management skills.
- Ability to work independently while being an effective part of a collaborative team.
- Commitment to student success and a deep understanding of the challenges faced by online learners.
- Familiarity with AI and related fields is a plus but not required.
- Flexibility to accommodate various time zones and student needs as necessary.
- Commitment to diversity, equity, and inclusion in academic counselling.
Skills:
- Excellent communication and customer service skills
- Strong organizational and multitasking abilities
- Proficiency in CRM software and Microsoft Office Suite
- Ability to build rapport and provide empathetic support
- Experience with virtual communication tools and platforms
