We are seeking a highly skilled and motivated E-commerce Marketplace Specialist to manage and optimize our presence across leading online marketplaces, including Amazon, Myntra, and Nykaa. The ideal candidate will take full ownership of end-to-end account management, ensuring seamless operations, enhancing product visibility, and driving sales growth.
Key Responsibilities:
Marketplace Listing and Optimization:
- Create, upload, and manage product listings on Amazon, Myntra, Nykaa, and other marketplaces.
- Optimize product titles, descriptions, images, and keywords to improve search ranking and visibility.
- Conduct regular audits to ensure accuracy and quality of listings.
Inventory and Order Management:
- Monitor stock levels and coordinate with internal teams to ensure timely replenishment.
- Manage order processing, fulfillment, and returns in alignment with marketplace guidelines.
- Resolve inventory discrepancies and ensure smooth operations.
Account Handling and Compliance:
- Handle day-to-day marketplace operations, including maintaining account health and resolving disputes.
- Stay updated with marketplace policies and ensure compliance to avoid account suspension or penalties.
- Work with marketplace support teams to resolve operational issues promptly.
Advertising and Promotions:
- Plan and execute ad campaigns on marketplaces, such as Amazon PPC and Myntra promotions.
- Monitor campaign performance and optimize for ROI and sales growth.
- Utilize seasonal trends and insights to plan promotions and increase sales.
Sales Analytics and Reporting:
- Track sales performance, marketplace fees, and customer reviews to identify areas of improvement.
- Generate detailed reports on sales trends, conversion rates, and overall marketplace performance.
- Develop strategies to improve product performance and customer satisfaction.
Cross-Functional Coordination:
- Collaborate with internal teams (logistics, marketing, and design) to align marketplace activities with company goals.
- Work with customer service to address marketplace-specific inquiries and feedback.
