Key Responsibilities:
- Website Management: Oversee the day-to-day operations of the e-commerce website, including product listings, inventory management, and content updates.
Product Management: Coordinate with suppliers and internal teams to manage product listings, including descriptions, images, and pricing. Ensure accurate and timely updates to reflect inventory changes. Monitor inventory levels and coordinate with warehousing and fulfilment teams to ensure optimal stock levels and timely replenishment.- Sales Optimisation: Implement strategies to improve conversion rates, average order value, and overall sales performance. Analyse and report on sales data and user behaviour to identify trends and opportunities.
Customer Experience: Provide excellent customer service by responding to inquiries, optimising website navigation, tracking orders, and addressing any issues or feedback in a timely manner.
- Marketing Collaboration: Work with the marketing team to develop and execute online marketing campaigns, including email marketing, social media, and pay-per-click advertising.
Order Processing: Oversee the preparation and processing of shipping documentation, including invoices, packing lists, and customs forms. Ensure compliance with regulatory requirements and company policies.- Vendor Coordination: Identify, evaluate, and select suppliers based on quality, cost, and delivery performance. Develop and maintain strong relationships with key suppliers to ensure reliable and efficient procurement processes. Work with shipping carriers, freight forwarders, and third-party logistics providers to negotiate rates, schedule shipments, and track delivery progress.
Process Improvement: Identify opportunities for process improvements and cost savings. Implement best practices and standard operating procedures to enhance shipping and logistics operations.
- Documentation Preparation: Prepare and review all export documentation, including commercial invoices, packing lists, bills of lading, certificates of origin, and export licenses.
Job Types: Full-time, Permanent, Fresher
Schedule:
Supplemental Pay:
Work Location: In person
