Job Description: E-Commerce logistics & Customer Support Specialist (Women's clothing brand)
Location: Ghitorni, South Delhi (Walking distance from Metro)
Job Type: Full-time
About Us:
We are a growing e-commerce company specializing in fashion and apparel. Our focus is on providing high-quality garments and exceptional customer service. We are seeking a dedicated E-Commerce Operations & Customer Support Specialist to join our team in Ghitorni, South Delhi.
Key Responsibilities:
- Order Management: Confirm orders, manage timely production, coordinate dispatch, and track transit through Shiprocket and other courier services. Ensure orders are processed efficiently and reach customers on time.
Customer Support: Address customer inquiries, assist with exchanges, and provide support via Instagram, phone, WhatsApp, and email. Maintain a high level of customer satisfaction through prompt and effective communication- Quality Control: Oversee the quality control process for garments, ensuring that all products meet our standards. Work with the production team to resolve any issues related to product quality.
Qualifications:- Experience in E-Commerce: Previous experience in e-commerce order management or customer support, ideally in the fashion and apparel sector.
Knowledge of Fashion & Garment Production: Understanding of garment quality control and production processes is required.
- Organizational Skills: Ability to manage multiple tasks simultaneously and prioritize work effectively.
Customer-Centric: A customer-focused approach to solving problems and handling customer queries.- Technology Proficiency: Familiarity with e-commerce platforms, order management tools, and common customer support software.
Team Player: Ability to work collaboratively with other team members to achieve company goals.
If you are a motivated and detail-oriented individual with a passion for e-commerce and customer support, we would love to hear from you. Apply today to join our team and be a part of our exciting journey in the fashion and apparel industry.
Job Type: Full-time
Pay: 15,
- 00 - 25,000.00 per month
Benefits: - Paid sick time
Schedule:
Supplemental pay types:
Performance bonus
Ability to commute/relocate:- New Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)
Experience:- E-commerce: 1 year (Preferred)
total work: 1 year (Preferred)
Language:
- English and Hindi fluently (Required)
Work Location: In person
