E-commerce Executive (1 year experience mandatory)

Role Description

We are seeking an experienced E-commerce Marketplace Executive to manage listing and product creation on national and international e-commerce platforms. The ideal candidate will be responsible for uploading product listings, maintaining accurate product information, and ensuring a seamless customer experience. Additionally, they will monitor inventory levels, respond to customer inquiries, analyze sales data, and collaborate on cross-functional projects to enhance the overall e-commerce experience. The E-commerce Marketplace Specialist will also manage incidents, conduct competitor research, and uphold high standards of customer service.

Responsibilities:

Manage listing and creation of new products on national/international e-commerce marketplaces.

Monitor inventory levels and coordinate restocking with relevant teams.

Respond to customer inquiries promptly via email, chat, or phone.

Address customer feedback and reviews to maintain a positive brand image.

Assist in creating performance reports, sales-related data and metrics using Excel and Google Sheets.

Manage incidents by creating tickets and coordinating with seller support teams.

Research competitors e-commerce strategies, pricing, and product offerings.

Ensure excellent customer service by resolving issues and comments promptly.

Required Qualifications:

Proficiency in Google Sheets and advanced MS Excel is a must

Excellent written and verbal communication skills.

1-2 years of experience in ecommerce.

Salary- INR 15000-20000