Job Title: E-Commerce Customer Support Executive
Company: CRBC Textiles LLP
Website: www.domin8active.com
Location: Thrissur, Kerala
Job Type: Full-time
About Domin8: Domin8 is an emerging athleisure brand dedicated to blending style and comfort seamlessly. We are committed to revolutionizing the activewear segment with innovative designs and exceptional customer experiences. Join our dynamic team and contribute to shaping the future of athleisure fashion.
Job Description: We are looking for a proactive and customer-focused E-Commerce Customer Support & Website Coordinator to join our team in Thrissur. The ideal candidate will be responsible for managing various aspects of our e-commerce operations, ensuring an excellent customer experience, and maintaining the functionality of our website.
Key Responsibilities:
- Customer Support:
- Follow up on abandoned carts to recover sales.
- Attend to customer queries and provide timely, accurate responses.
- Guide customers in selecting wear based on their preferences and needs.
- Handle post-purchase support including order tracking and issue resolution.
- Ensure customer satisfaction through proactive communication and problem-solving.
- Website Management:
- Regularly update the product catalog on the website.
- Coordinate with creative agencies for content updates and ensure the website reflects the latest campaigns and promotions.
- Perform regular check-ups on website functionalities such as payment gateways, order tracking, and notifications.
- Ensure website uptime and smooth operation, addressing any technical issues promptly.
- Reporting and Coordination:
- Prepare sales MIS reports for management review.
- Coordinate with the marketing team for promotional activities and content updates.
- Work with the technical team to ensure the website is optimized for performance and user experience.
- Other Duties:
- Monitor and respond to customer reviews and feedback.
- Assist in planning and executing e-commerce strategies to drive sales and enhance customer engagement.
Qualification:
- Proven experience in e-commerce customer support or a similar role.
- Excellent communication skills in Hindi and English; additional language skills are a plus.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficiency in MS Office, especially Excel for report generation.
- Strong problem-solving skills and attention to detail.
What We Offer:
- Competitive salary and performance-based incentives.
- Opportunity to work with a dynamic and growing brand.
- A collaborative and supportive work environment.
- Professional development and growth opportunities.
If you are passionate about e-commerce and customer satisfaction, and you meet the above requirements, we would love to hear from you. Apply now and be a part of the Domin8 team!
