Dynamics AX/F&O Functional

As a Functional Support Consultant in the To-Increase partner enablement and support team, you will:

Serve as primary contact for our customers for (remote) service and support requests on To-Increase solutions for Dynamics AX and D365FO.

Analyze, Investigate and Prioritize support cases and provide acceptable solutions to our partners and customer located world-wide.

Secure pro-active and thorough communication, both verbal and in writing, in response to support requests.

Assist the To-Increase development team in delivering incident resolutions, software fixes and software testing.

Learn new advanced solutions on Dynamics AX and D365 FO and work with the latest Microsoft technology.

Able to replicate the problem scenario in standard environments, perform triage for non-replicable support cases and be able to provide workarounds where possible.

Maintain a high level of professionalism, empathy, and business acumen across multiple customers at one time.

Contribute and maintain the To-Increase knowledge base repository.

Follow and develop standard operating procedures.

Bachelor's degree (CA/ICWA/MBA/Equivalent).

At least 3 years, but preferable 5 years of experience with Microsoft Dynamics AX in both D365 F0 and AX2012.

Functional knowledge of standard Dynamics AX systems functions (TL and Project accounting), postings, roles and permissions, work flows, batch jobs.

Proven certifications on AX2012, D365FO

The ability to quickly learn new functionality, new products, new developments

Strong analytical skills, to narrow down requests or issues reported by customers.

Excellent communication skills in English, both verbals as in writing;

Strong team player and high customer commercial orientation with a pro-active attitude

Ability to work with international partners / customers. Exposure to cross-cultural working will be an added advantage

Energized by working collaboratively to evolve and optimize our customer experience program

Love for teamwork and the ability to work within different internal groups to enhance our customers experience

Proven ability to develop relationships quickly

Ability to manage several partners and customers at one time