- Greets the VIP guests of the hotel. As directed by the Front Office Manager, Performs special services for VIP Guests.
- Assists in VIP's arrival and departure in the absence of guest relation officers.
- Checks cleanliness of lobby and public areas, lights, and as well as front office staff in proper and orderly appearance and behaviour.
- Checks on registration cards of arriving guests and ensures all information should be filled on each card either by Guest Relation Officers or the guests.
- Assists in sending guest messages or faxes.
- Gives the instructions to the Night Reception, during the high occupancy periods, regarding walk-in guests and release rooms blocked because of no-shows
- Assists in handling room lock problems.
- Prepares and checks for VIP's arrival and escorts guests to rooms.
- Coordinates with all departments concerned to maintain Front Office functions properly.
- Operates the front office computer system to assist front office attendants.
- Checks group department, fit and ensures switchboard makes appropriate wake-up calls.
- Handles guest complaints and other related problems and reports on the Assistant Manager's logbook.
- Assists reception, business centre, cashier, concierge, and bell captain during they are busy.
- Answers guests inquiries, handles complaints, and attends to the needs of the guests.
- Approves and signs for allowances, rebates, etc., as required by Front Office Cashier.
- Authorises charges to be made for late departures and/or compliments on them.
- Promotes and maintains good public relations.
- Motivates and maintains good staff relations.
- Maintains and is guided by hotel policy on credit/lost and found hotel guest's properties.
Education:
Graduates with bachelor's degree and/or diploma in hotel management.
Experience:
Minimum of two years of experience in a similar position. Should be familiar with basic computer skills and previous experience in using Hotel management software, Telephone Switchboard
