Search by job, company or skills

The Den Hotel

Duty Manager

Early Applicant
  • a month ago
  • Be among the first 50 applicants

Job Description

- Directs and co-ordinates the activities of the Front Office

- Department, which includes Room Reservations, Room Assignment, mail and information.

- Ensures proper handing of check-in, check-out, messages and parcels for the Guest by the staff.

- Responds to all guest requests / complaints immediately.

- Ensures proper check on house position, expected arrival, departures, and rooms blocked for VIPs, amenities placed in the rooms.

- Sells hotel facilities through trained salesmanship

- Maintains good ARR by minimizing the discounts

- Takes care of foreign exchange, credit card and handles company billing

- Ensures guest history being maintained and up-dated regularly.

- Updates and informs Front Desk staff on hotel policies and procedures, services and promotions.

- Checks high bill and payments are received by the guests

- Ensures proper handing of guest baggage by concierge and monitors the left luggage if any.

- Ensures relevant documents are sent to the statutory authority on foreign nationals.

- Performs other duties / tasks as may be assigned by management.

- Familiarizes self with new procedures and updates staff at all times.

- Prepares and maintains Front Desk manual for the hotel.

- Communicates the content of the manual to all staff

- Opens and maintains Front Desk/Reception files

- Updates Front Desk/Reception files annually

- Maintains proper recording methods (i.e., logbooks) for different transactions.

Properly maintains all Front Desk files

- Prepares and recommends work schedule on a weekly basis for the Front Office Assistant/ Supervisor, Guest Relations Executive, Concierge and Telephone Operators

- Reviews Front Desk/Reception staff performance on a monthly basis, and takes care/oversees documentation of appraisal on a bi-annual basis.

- Prepares an orientation and training program for Front Desk staff.

- Coordinates and ensures that orientation and training

program is carried out as planned.

- Maintains open lines of communication with other departments to ensure smooth handovers at all times.

Job Type: Full-time

Pay: 40,
  • 00 - 55,000.00 per month

    Benefits:
  • Health insurance


* Provident Fund
Schedule:
  • Rotational shift


Experience:
  • total work: 1 year (Preferred)


Work Location: In person










More Info

Industry:Other

Function:Hospitality

Job Type:Permanent Job

Skills Required

Login to check your skill match score

Login

Date Posted: 23/10/2024

Job ID: 97625329

Report Job

About Company

Follow

Hi , want to stand out? Get your resume crafted by experts.

Similar Jobs

Duty Manager

MarriottCompany Name Confidential

Duty Manager Front Office

HYATT HotelsCompany Name Confidential
Last Updated: 23-10-2024 04:44:25 PM