Skills:
Customer Service, Problem Solving, Communication, Time Management, Team Management, Decision Making, Conflict Resolution,
Company Overview
Svenska Design Hotel, Mumbai, is a luxury designer hotel located in the vibrant Lokhandwala Complex, Andheri West. Known for its exclusive range of restaurants, bars, banquets, cake shops, and outdoor catering options, it caters to a premium clientele in the heart of Mumbai. With a workforce of 51-200 employees, Svenska Design Hotel is a distinguished name in the hospitality industry, offering exceptional quality and service. Visit us at svenskahotels.com.
Job Overview
The Duty Manager position at Svenska Design Hotel in Kakinada is a mid-level role requiring 4 to 6 years of relevant experience. As a Duty Manager, you will oversee the daily operations of the hotel, ensuring the highest standard of services and guest satisfaction. The role demands excellent leadership and customer service skills along with the ability to manage teams effectively.
Qualifications And Skills
- Demonstrated leadership skills with the ability to motivate and guide a team towards achieving organizational goals.
- Strong customer service orientation, ensuring guests have a memorable and satisfactory experience during their stay.
- Effective problem-solving abilities to address and resolve guest issues promptly and efficiently.
- Excellent communication skills, both verbal and written, to interact effectively with guests and staff.
- Proficient in time management to prioritize tasks and manage time effectively in a fast-paced environment.
- Team management skills to lead and support the staff, enhancing team productivity and cooperation.
- Decision-making prowess to make sound judgments and decisions based on operational requirements and guest needs.
- Adept at conflict resolution with the ability to manage and resolve conflict situations amicably and professionally.
Roles And Responsibilities
- Manage and supervise daily operations within the hotel to ensure seamless service delivery and guest satisfaction.
- Lead the team by providing direction and support to staff during shifts, ensuring operational standards are met.
- Handle guest inquiries, complaints, and requests professionally, ensuring timely and satisfactory resolutions.
- Maintain high standards of service quality and operational efficiency across all hotel departments.
- Coordinate with other department heads to ensure smooth communication and operation of the hotel's services.
- Monitor staff performance, conduct training and provide feedback to improve service delivery and productivity.
- Ensure compliance with all health, safety, and hotel policies, maintaining a safe and welcoming environment for guests.
- Report to senior management on operational issues and suggest improvements for better service and efficiency.
