We are currently looking for experienced & skilled
Duty Managers to work as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to our guests.
_
- _ _Handling operations on day to day basis._
_2._ _Key management includes Opening &Closing of shift (in-presence)._
_3._ _Cash Management: includes issuing of daily floats, handling cinema imprest, shift banking, shortage control etc._
_4._ _Monitoring and Controlling of,_
_a)_ _Quality level of Products and Services_
_b)_ _Customer satisfaction_
_c)_ _Merchandising and Marketing_
_d)_ _Operating costs_
_e)_ _Sanitation, cleanliness and hygiene of the entire area under his/her purview._
_f)_ _Ensure optimum performance in specific jobs assigned in the above areas._
_5._ _Conducts daily briefing & Sets up targets/ goals for the shift, makes constant effort to achieve the same._
_6._ _Check for staff grooming/ discipline._
_7._ _Preparing of Weekly roaster for ESPs._
_8._ _To introduce new ways and means to minimize transaction time at box office and at the concessions._
_9._ _Oversees the services of Cinema from box-office to concessions and cleaning, to ensure highest standards and quality services at all times._
_10._ _Conducts operation training to ESPs & Duty Officers (under the guidance of Cinema Head)to enhance job performance and productivity._
_11._ _Coaching and initiate disciplinary action (if necessary) to ensure complete adherence of operation SOPs._
_12._ _Establishes and maintains the record systems to include but not limited to:_
_a)_ _Spot Check file_
_b)_ _LAM files_
_c)_ _Activities file_
_d)_ _File on customer comments form_
_e)_ _Ticket register_
_f)_ _Lost and found register_
_g)_ _Complimentary ticket register_
_h)_ _Also includes all legal registers_
_13._ _Ensures that displays are up-dated at all times, and effectively co-ordinates with Programming &Marketing for compliances._
_14._ _Ensures compliance with all legal requirements in connection with Cinemas._
_15._ _Maintains minimum stock levels of all items and participates in inventories on weekly basis._
_16._ _Must be willing to Work in a team environment - with total hands on approach._
_17._ _Have strictest controls on cash handling and ensure that here is no pilferage of moneys and safe procedures of money handling are adhered to._
_18._ _Display & Commercial compliances, to be ensured during QSC (Quality Standards Checklist)_
_19._ _Make QSC (Quality Standards Checklist) at start of the shift and escalate concerns to respective departments while keeping Cinema Head Informed._
_20._ _Carry-out deep cleaning of Candy area on every Sunday Night._
_21._ _Must work towards making the PVR a successful brand and in all ways to_
_act honestly, diligently, justly and truthfully._
_22. Achieving the shift targets set by Cinema Head._
- Preferred candidate profile:
- HM Graduate with minimum 4 years of experience
- _Fluency in English, Hindi & Regional Language_
- _Proficiency in using MS Office_
- _Team Building Skills_
- _Creative thinker with high degree of integrity and discipline_
- _Strong knowledge of consumer/cultural trends_
- _Interpersonal and negotiating skills_
- _Well-developed relationship building skills;_
- _Excellent conflict resolution and problem solving skills_
Job Type: Full-time
Pay: 35,000.00 - 45,000.00 per month
Benefits:
Leave encashment
Schedule:
Ability to commute/relocate:
- Connaught Place, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred)
Work Location: In person
