Overseeing the day-to-day operations of the business
Responding to all inquiries, complaints, and feedback, and resolving any issues in a timely and professional manner
Managing staff schedules and assignments to ensure adequate coverage and efficient use of resources
Ensuring that all operational procedures are followed and that health and safety standards are maintained
Monitoring inventory levels and ordering supplies as needed
Maintaining accurate financial records and preparing reports on operations, sales, and expenses
Assisting in the planning and execution of special events and promotionsActing as a mentor and coach for junior staff members and providing guidance and support as neededAssisting with the development and implementation of operational policies and procedures
Excellent organizational and time management skillsStrong problem-solving and decision-making abilities
