Job Description
Your responsibilities will include:
Working operationally at Reception assisting guests with enquiries, check in, storage of luggage and general information about the hotel and local area
Supervision, support and training of Front Office team members to ensure standards and procedures are followed
Ensuring that all company and department policies and procedures are followed
Promptly handling guest complaints and feedback in a professional manner
Completion of reports, conducting shift handover, ensuring all accounting practices and processes are completed, and administration duties as required
Work closely with the Reservations, Sales, Food & Beverage and Housekeeping teams to ensure guest expectations are met
Encourage and foster an environment of open communication across departments
Qualifications
Knowledge and Experience
Degree in Hotel Management
Minimum 3 years of relevant experience in a similar capacity
Excellent reading, writing and oral proficiency in English language
Ability to speak other languages will be an advantage
Good working knowledge of MS Excel, Word, PowerPoint and Opera Cloud
Competencies
Strong leadership, interpersonal and training skills
Good communication and customer contact skills
Results and service oriented with an eye for details
Ability to multi-task, work well in stressful & high-pressure situations
A team player & builder
A motivator & self-starter
Well-presented and professionally groomed at all times
