Company Description
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Job Description
We are seeking a highly skilled and Guest -focused Duty Manager to join our team in Mumbai, India. As a Duty Manager, you will be responsible for overseeing the smooth operation of our hotel, ensuring exceptional guest experiences, and leading our front office team to deliver outstanding service.
- Manage daily front office operations, including reception, concierge, and guest services
- Ensure high-quality guest experiences by maintaining excellent service standards
- Oversee check-in and check-out procedures, resolving any issues promptly and efficiently
- Coordinate with various departments to ensure seamless guest services and resolve any concerns
- Monitor and maintain cleanliness and presentation standards in public areas
- Manage room inventory and maximize occupancy rates through effective upselling techniques
- Handle guest complaints and feedback, implementing appropriate solutions
- Conduct regular staff briefings and provide ongoing training to front office team members
- Manage financial aspects, including daily account balancing and reporting
- Ensure compliance with hotel policies, procedures, and safety regulations
- Personally welcome and assist VIP guests, authorizing appropriate courtesies
- Supervise and motivate front office staff, promoting a positive work environment
- Implement and maintain efficient operational systems and procedures
- Collaborate with other departments to enhance overall guest satisfaction and hotel performance
Qualifications
- Bachelor's degree in Hospitality Management or related field
- Minimum of 4-6 years of experience in hotel management, preferably in a front office role
- Proven leadership skills with the ability to motivate and inspire team members
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and decision-making skills
- In-depth knowledge of hotel operations and industry best practices
- Proficiency in hotel management software and systems
- Customer-focused mindset with a commitment to delivering exceptional service
- Ability to work flexible hours, including nights, weekends, and holidays
- Strong organizational and time management skills
- Demonstrated ability to handle high-pressure situations calmly and efficiently
- Cultural awareness and sensitivity to diverse guest needs
- Fluency in English; knowledge of additional languages is a plus
- Experience in revenue management and upselling techniques
- Familiarity with local regulations and compliance requirements in the hospitality industry
