- Engaging with potential donors through outbound calls.
- Adopting a warm, empathetic approach to establish rapport and build a positive donor experience.
- The officers will be trained to provide technical assistance and troubleshoot issues related to the donation process.
Understanding Donor Concerns:
- Active listening will be a core skill of the officers, enabling them to understand the reasons behind incomplete transactions.
- Valuable feedback will be collected during interactions, helping us identify common pain points and optimise the donation process.
Persuasive Communication:
- The officers will use persuasive communication techniques to nudge donors towards completing their donations.
- Emphasising the impact of their contributions and the difference it makes will be a focal point of these interactions.
Collaboration and Data Management:
- The officers will collaborate with the Campaigns team at United Way Mumbai to ensure consistent messaging.
- Accurate records of donor interactions will be maintained to track progress and improve donor engagement strategies.
Goals
- Increased Donation Completion Rate: Engaging donors personally and addressing their concerns will likely lead to more successful transactions.
- Improved Donor Satisfaction: Providing personalised support will enhance the donor experience and foster a sense of appreciation.
- Valuable Feedback and Insights: Collecting feedback during interactions will offer insights into the donors perspective, helping identify areas for improvement.
- Enhanced Fundraising Results: A more engaged donor base is likely to result in increased contributions, benefiting the charitable causes supported by the marathon.
Profile Requisites:
Education: Minimum of a high school diploma or equivalent.
Communication Skills: Fluent in spoken English and Hindi. Basic proficiency in written communication for emails and follow-ups.
Empathy and Positive Attitude: Demonstrated ability to show empathy and maintain a positive attitude while interacting with donors. A genuine passion for helping others and contributing to charitable causes.
Problem-Solving Abilities: Proactive problem-solving skills to address donor concerns effectively and efficiently.
Good MS office skills i.e. Excel, Word, PowerPoint
