Skills:
Excellent communication skills, Customer service orientation, Problem-solving abilities, Active listening skills, Ability to work under pressure, Time management skills, Empathy towards customers, Attention to detail,
Job Overview
We are looking for a dynamic and enthusiastic candidate for the role of Domestic Voice Process at Leading Client. This is a full-time position based at our Chennai office. The ideal candidate should be a fresher with 0 to 1 year of work experience. The role requires excellent communication skills and a strong customer Sales & service orientation.
Qualifications And Skills
- Customer service orientation (Mandatory skill)
- Excellent communication skills to effectively interact with customers and understand their needs
- Problem-solving abilities to handle customer queries and issues efficiently
- Active listening skills to ensure complete understanding of customer concerns
- Ability to work under pressure and manage stressful situations calmly
- Time management skills to handle multiple tasks and meet deadlines
- Empathy towards customers to provide a human touch to customer interactions
- Attention to detail to ensure accuracy in information and maintain customer satisfaction
Roles And Responsibilities
- Handle outbound calls to address customer inquiries and concerns
- Resolve customer complaints and provide appropriate solutions in a timely manner
- Maintain a polite and professional demeanor during all customer interactions
- Document all customer interactions and transactions accurately
- Provide information about products and services to customers
- Follow up on customer calls where necessary
- Work collaboratively with team members to achieve organizational goals
- Adhere to company policies and procedures while managing customer interactions
