Divisional Head Digital Tech

Role : Div. Head Digital Tech

Experience Required : 10-15 years

Min Qualification : Graduation from a recognized university/MBA / Fintech Preference will be given to candidates who have worked in banking transformation/ migration project

Responsibilities :

Own the contractual components pertaining to the applications / integration components listed.

Will be the owner of the End to End solution pertaining to the applications listed. This would include any of the infrastructure / support / integration components.

Co-ordinate the partners for implementation and support

Solution definition, design and implementation. Post transition, any customization pertaining to the application will be owned by the Lead

Manage the implementation of the application in accordance with the plan.

Responsible and Accountable for Product Configurations, customizations, integration with the surround applications.

Customization would include design, development, testing and implementation

Production Support

Track and resolve the incidents reported in accordance with the SLA

Track and resolve the Service requests within the SLA

Manage the testing process till release. This would include defining the test cases, SIT and UAT

Define and manage architecture diagrams and DFD's

Manage and maintain the API inventory and the API specifications

Manage the SLA and KPI for all the applications, integration response related SLA

License and Key management pertaining to the applications

Sizing and performance management (performance benchmarking and optimization) of the applications

Periodic VAPT of the solution in accordance with the regulatory needs

Support periodic vendor assessment exercise.

Carry out and / or support User Access review and management for the applications.

Management of non-production instance of the application in co-ordination with the infrastructure team.

Management of all the documentation pertaining to the applications. Areas Accountable

ESB and API Management

Retail Internet Banking (RIB)

SMS Banking & Missed Call Banking

CASA sourcing - (Retail)

Corporate Internet Banking

Loan origination, account sourcing, document management

Mobile Banking

Agency Banking

Video KYC

Realtime customer support - AI Chatbot

Auto Loan

Door Step Gold Loan

Micro Loan LOS and Collection

Mortgage LOS

E-Mandate creation

MSME LOS

Online SA

Employee Mobile App (Super app)