About Lipton
Lipton is the biggest tea company in the world, with world class purpose-led brands such as Lipton, PG tips and Pukka. We are four times larger than our nearest competitor with 100 billion cups of our tea drunk in 2020 alone! Lipton will be market led and centrally supported by a lean global team that drives strategic direction, expertise, and cross-market synergy.
At Lipton, we put consumer love at the heart of every decision. We celebrate diverse thinkers who take personal ownership to connect ideas and make impactful things happen; people who share our values around humanity and courage and give their commitment to nurturing the wellbeing of all. In return, we offer a working culture that gives our people freedom and flexibility, and where they can grow both personally and professionally to master their field.
Be part of our amazing blend. Come and grow yourself and, in turn, help us to grow a world of wellbeing!
Role: Distributive Trade & Commerce IT Manager
Work Location: Bangalore, India
Job Type: Permanent
Function: IT
Scope: Global
About The Role
The Manager for Distributive Trade & Commerce will oversee strategic partnerships, solutions delivery, BAU operations and innovation for Customer Development (CD) systems including Distributor Management System (DMS) and SAP Commerce Cloud. This role extends across various channels such as General trade, Modern trade, Out-of-home etc. to ensure high performance, integrated & data-driven customer service, and efficient route-to-market.
Furthermore, you will assume the dual responsibility of being the Global Process owner alongside the role of Global IT Lead for DMS.
You will act as the interface between Product and SI partners and the Business and ensure the solutions and associated development and support meet the needs of the Customer Ops function.
You will partner with product partners to influence their product roadmap wherever possible to drive optimal solution outcomes for the business.
Key Responsibilities
The key responsibilities for Distributive Trade and Commerce Manager
- Lead strategy partnership with Business leads and CD excellence teams
- Own the core technology platform (NewsPage and SAP Commerce cloud) and ensure right fit technology outcomes
- Act as Subject Matter Expert and work with data and analytics team to enable reporting of secondary sales across the distributor markets .
- Drive value creation through business adoption and technology optimization
- Manage support operations and improvements journey for customers where applicable
- Engagement with Global platform teams for strategic global IT projects including SC, Marketing, Legal, Finance, Data Analytics on need basis
- Build and maintain strong working relationships with leading markets, process owners and other key CD business member & decision-makers
- Develop, coach, and manage the performance of direct & indirect reportees (key vendor partners), leading by example in all day-to-day activities
- Build good understanding of CD function in Lipton Teas and Infusions, and build partnership with prominent tech partners & industry experts
- Maintain a view of future functionality and aligned technologies that would enhance, simplify, or delight our customers and shareholders.
What are we looking for
Skills & Experiences
- Proficient with Newspage and SAP commerce cloud solutions
- Proficient in leading technical initiatives to deploy Sales technology solutions effectively.
- Skilled in delivering technology solutions, encompassing prioritization and timeline projections.
- Capable of collaborating with business leadership and cross-functional teams, exhibiting outstanding interpersonal abilities such as teamwork, facilitation, and negotiation.
- Excellent communication skills and ability to inspire and enthuse others with a clear vision.
- High emotional intelligence to work well across diverse personalities, cultures, and organizations with differing interests.
- Curiosity and energy to continually learn new technologies and stay apprised of security and regulatory changes.
- Excellent facilitator, presenter and communicator with strong organization skills.
- Innovative thinker with creative problem-solving abilities.
- Analytical thinking and ability to challenge the status quo
Critical Success Factors for the Job
- You have great attention to detail and an ability to work independently with limited guidance.
- You understand the importance of effective communication and influencing skills within teams, vendors, suppliers, stakeholders, and leadership teams.
- Personal drive, with a track record of working to tight timelines in a challenging environment.
- Understand the importance of diverse cultures and values different views and perspectives.
Key Interfaces & Stakeholders
- Role reports to the Head of IT Customer Operations
- Engagement with SAP and other software/implementation vendors as and when required.
- Engagement with Customer Operations functional leads, process owners and super users.
- Engagement with IT delivery and support partner/s.
- Engagement with IT Managers for IT infrastructure, Local IT, Security, Service Management and cross-functional IT Business Application teams.
