We are looking for people of character.
Pragmatic and capable people who want to see their work drive better outcomes for small businesses the backbone of our economy.
You will join our team and work on the building blocks of everything Novo ships.
Why Novo
- Novo is a rapidly growing series B fintech startup with a mission-driven team that s passionate about helping every small business in America
- Positive, inclusive, supportive culture cheering you on your journey
- We work with very new technologies and architecture patterns
- We provide learning and development budgets to help you grow and bond with your team
- Able to work from the office 3+ days per week
- Offices in NYC, Miami, Delaware, India, and Colombia
- Review and investigate debit card/ACH disputes claims
- Customer Service related functions
- Coordinate investigations with local, state, and federal law enforcement agencies
- Review and attend training related to dispute programs and services
- Maintains detailed records on all work responsibilities as required
- Process ACH and debit card disputes
- Process ACH Transactions when needed
- Maintain training and education needs related to Regulation E and NACHA rules
- Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies, and procedures
- Perform other duties and responsibilities as assigned
Requirements for the Role: Education and/or Experience
- A high school diploma or equivalent is required, and
- Two years of related experience in banking operations and/or customer service
- Have experience with ACH Transactions
Have experience with dispute/chargeback processing
Computer Skills
