Keeping check and control on SLA & optimizing it by Planning and operational efficiency to meet organizational goals.
Managing customer expectations and escalations.
Fair knowledge of Helpdesk operation, Cash in transit, Insurance process
Must be of aware of regulatory guidelines by authorities.
Capabilities to adopt frequent changes in scope and delivery as per business & customer requirement.
Should be able to communicate with customer & internal stake holder.
Citifications & Skills
Must have Bachelor s / master s degree.
Must possess exceptional communications skills as he deals with people from the top management, clients, customers, and staff. He/she must be analytical, professional and organized.
Should know how to work independently and as part of a team.
They must have excellent mathematical skills.
Expected to work in different time zones & ability to identify opportunity and risk to communicate with top management and clients.
